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About ICTS
- UCT ICT Strategy
- Governance Support Services Division
- ICTS Water Conservation Initiative
- Organogram
- Customer Services Division
- Enterprise Infrastructure Services (EIS)
- Systems Division
- Scheduled ICTS maintenance slots
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Policies and guidelines
- Acceptable Use of Guest Wireless Access
- Appropriate Use of Computer Facilities policy
- Communications about power shutdowns
- Data Connectivity for Staff
- Metadata and Information Architecture Policy
- Moving ICT equipment to a new location
- Password policy
- Policy on Network Access from Residence Computers
- Policy on the retention of old non-@uct.ac.za addresses
- Policy on unsecured computers at UCT
- Public holidays and official UCT calendar events in the UCT email system
- Rogue wireless devices are prohibited
- SAP PRD emergency maintenance policy
- SAP TST refresh policy
- SAP user expiry policy
- Securing Electronic Communications Using SSL policy
- Student Computing Services Policy
- Supported hardware policy
- Supported software policy
- Take-down procedure at UCT
- The UCT network as a core ICT service
- The UCT network as a “core” ICT service
- The use of email nicknames at UCT
- UCT Network Peering Policy
- UCT Perimeter Firewall policy
- Social Responsibility Initiatives
- ICTS Cares: where else can you help?
- UCT respects Copyright
- Vacancies
- ICTS infographics: Tips, tricks and how to's
- Publications & Reports
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Services
- Administrative Systems
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Collaboration and Communication Services
- Anywhere 365
- Fax
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Phones at UCT
- Access your UCT phone records
- Access your voicemail
- Configuring audio settings for incoming calls
- FAQs phones at UCT
- Features of your Polycom VVX310 IP phone
- Get to know your Polycom VVX310 IP phone
- Headset recommendations
- Important changes to voicemail
- Install and sign in to the Polycom VVX310 IP phone
- Life without Polycom phones
- Phone accounts at UCT
- Return unused Polycom phones
- Save money by returning unused Polycom phones
- Support for phones at external sites
- Useful numbers
- Using your Polycom phone
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Teams
- Call functionality migration from Skype for Business to Microsoft Teams
- Change to how Microsoft Teams meetings recordings are saved
- Collaborate with Microsoft Teams
- FAQs for Microsoft Teams meetings
- Get to know Microsoft Teams at UCT in 1-2-3
- Join a UCT Teams event
- Meeting recordings in Microsoft Teams
- Microsoft Teams best practice guidelines
- Microsoft Teams call functionality
- Microsoft Teams call functionality FAQs
- Microsoft Teams comparison guide
- Microsoft Teams FAQs
- Microsoft Teams for students
- Microsoft Teams information sessions
- Microsoft Teams live events FAQs
- Microsoft Teams online courses
- Microsoft Teams use case: Academic staff
- Microsoft Teams use case: Groups and Committees
- Microsoft Teams use case: Live events
- Microsoft Teams use case: PASS staff
- Making UCT phone calls while working remotely
- Microsoft Teams use case: Projects
- Microsoft Teams use case: Research
- Microsoft Teams use case: Teaching and Learning
- Microsoft Teams use case: Vendor management
- Microsoft Teams webinars
- Microsoft Teams: Meetings vs Live events vs Webinars
- Set up a Microsoft Teams live event
- UCT background images for Teams
- The UCT White Pages
- UCT video conference devices registered with Gatekeeper
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Video conferencing
- Zoom at UCT
- Access the shared video conference bridge
- Conduct a video conference using existing conference venues on campus
- FAQs video conferencing
- Purchase and install video conference equipment
- Software-based video conferencing at UCT
- The Gatekeeper video conference server
- Venue considerations for video conferencing
- Video conferencing at UCT
- Adobe Acrobat Sign
- Microsoft Stream is now available on SharePoint
- Forward calls from your office phone to another number
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Core Service Level Agreement
- Access to files on central storage
- Access to internet services
- Annual lab project management
- Campus, wireless and residence network
- Central administration system – SAP Financial, HR and Plant Maintenance modules
- Classroom AV/IT equipment
- Conference calling
- Core Service Level Agreement
- CSS Helpdesk
- Desktop security systems
- Development of central and student administration systems
- Email and calendaring
- Facilities to control access and usage on a telephone line
- FAQs: Core Service Level Agreement
- Feature phones & accessories
- Hardware and software acquisition and installation
- Hardware and software re-installation
- Hardware repair
- IT Helpdesk
- MCQ processing
- Network printing
- Password management
- Provision of software
- Remote access to resources on UCT network (UCT VPN)
- Remote access to UCT Libraries' electronic resources
- Rental of ICT equipment
- ResNet
- Self-service online application and access to student information on the web
- Student administration systems – PeopleSoft, RMS and Syllabus+
- System for non-ICTS IT support staff: ServiceNow
- Telkom phonebook entry
- Third party system
- Training services
- UCT network identity
- UCT online directory (White Pages)
- UCT switchboard
- UCT telephone line and extension with basic handset
- Video conferencing
- Voicemail
- Zoom
- Data backup & Storage
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Email at UCT
- Access the mailbox of a person who left UCT
- Collaborate and communicate using Microsoft 365 groups
- Domain-based message authentication policy
- Email for alumni
- Email for retirees
- Email for staff
- Email nicknames at UCT
- FAQs Email
- Guide for writing effective email messages
- Mailing lists
- Manage a shared mailbox at UCT
- Mimecast
- Move from Mailman mailing lists to Microsoft 365 groups FAQs
- Office 365 Thunderbird setup
- Outlook security certificate warnings appearing at random
- Set up Outlook on your Apple Mac
- Set up your UCT mailbox on your mobile device
- Spam filtering at UCT
- UCT email naming standard
- UCT Internet calendars (iCal)
- Microsoft Purview Message Encryption
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Hardware and software
- Hardware support
- Purchasing hardware and software
- ICTS equipment rental service
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Software
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Microsoft software
- Support offered to Windows users
- FAQs Microsoft Campus Agreement
- Terms of use of the Microsoft Campus Agreement
- Activation of Windows if you are off campus for long periods
- Manage your productivity with Microsoft tools
- FAQs Microsoft Windows
- FAQs 64-bit and 32-bit Operating Systems and Applications
- Microsoft Office 2010
- Office 2013
- Office 2016: Productivity at its best
- Office 365 for staff
- Office 365 for students
- Office 365 system requirements
- Install Office 365
- Windows 11
- Microsoft to cease support for Windows 7 in January 2020
- The standard installation and configuration on a UCT-owned machine
- Reduced pricing for Adobe software
- Adobe Acrobat Pro DC
- NVivo
- Read&Write
- SPSS
- STATISTICA for Windows
- Endnote
- GitLab
- UCT brings you the power of MATLAB and Simulink
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Microsoft software
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Software testing
- FAQs Software testing
- macOS 10.14 Mojave: Tested
- macOS 10.13 High Sierra: Testing completed
- macOS 12 Monterey: tested
- macOS 10.12 Sierra: Tested
- macOS Big Sur 11.0: tested
- macOS Catalina 10.15: Testing completed
- Microsoft Office 2011 for Apple Mac OS X: tested
- Microsoft Office 2013, Visio 2013 and Project 2013 for Windows 7: tested
- Microsoft Office 2010 for Windows: Tested
- Office 2016 for Mac: currently testing
- Office 2016 for Windows: currently testing
- OS X 10.10 Yosemite: Tested
- OS X 10.11 El Capitan: tested
- Service Pack 1 for Windows 7: Tested
- Windows 10 testing
- Windows 8 Enterprise: Tested
- Windows 8.1: Testing completed
- Linux operating system
- Mac operating system
- ZENworks Software Distribution
- Cool Tools!
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Internet and networking
- About network drives at UCT
- Connect a Linux or Unix computer to UCT network drives
- Connect a Windows computer to UCT network drives
- Connect an Apple Mac computer to UCT network drives
- Connect to the UCT network
- Find your IP address
- Find your MAC address
- How to report a problem with WiFi access
- Internet
- Network Access Control
- Network Access Control: configure your Apple Mac
- Network Access Control: configure your Linux computer
- Network Access Control: configure your Windows 10 computer
- Network Access Control: configure your Windows 7 computer
- Network Access Control: configure your Windows 8 computer
- Request a network point
- TENET mirror service
- The UCT Network Renewal project
- Visitors to UCT: a quick guide to getting connected
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Wireless
- 7 tips for boosting your WiFi experience at UCT
- Automatically set up your wireless connection using eduroam CAT
- Connect your Android device to the UCT wireless service
- Connect your iOS device to the UCT wireless service
- Connect your Linux computer to the UCT wireless service
- Connect your Mac computer to the UCT wireless service
- Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
- Connect your Windows laptop to the UCT wireless service
- Eduroam authentication certificate updated for 2021
- eduroam now available in Cape Town public libraries
- eduroam now available in certain local hospitals
- FAQs wireless
- Rules for using eduroam at UCT
- Using eduroam at other institutions
- Wireless access for UCT guests
- Zero-rated mobile data access to specific UCT online resources
- IT services for conferences and events
- Printing
- Research Computing
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Security
- About the UCT CSIRT
- Firewall
- How UCT deals with unsecured computers
- Securing your device
- Security Resources
- Spam and phishing protection
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Student Computing
- Access to services
- Allocation of UCT laptops
- Setting up your IT at UCT: students
- Email for students
- Getting connected for students
- New computer setup
- Please set up your UCT password BEFORE arriving on campus
- Residence networking
- Secure your computer
- Software for students
- ICTS-managed student computing labs
- UCT Mobile
- Vula
- Your student account
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Teaching & Learning
- About Classroom Support Services
- About the UCT classroom
- Charges for using centrally-bookable classrooms
- Classroom Technology Support
- FAQs classroom support
- List of classrooms not upgraded during Classroom Renewal Project
- List of upgraded classrooms at UCT
- Online examinations and tests: tips for students
- Recording a lecture
- The ICTS MCQ service
- UCT Classroom Renewal Project
- Polycom phone upgrades in classrooms
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Training
- Adobe Acrobat DC courses
- Customised training
- FAQs Training
- Gartner at UCT
- Microsoft 365 training
- SAP training
- Self-training resources
- Setting up your IT at UCT: staff
- Setting up your IT at UCT: visitors and temporary staff
- Short courses
- Technical Business Writing course
- UCT Web Content Management System Training
- Web publishing
- Working remotely
- Your Account
- Support
- Contact us