FAQs The UCT password system

Does a permanent password make my UCT account safer?

No. While you won't need to change your password again (unless you want to), a permanent password does not necessarily reduce the risk of your account being hacked or compromised. Please use a secure password and remain vigilant about phishing and other security risks.

Can I re-use my UCT password for other non-UCT services?

Please avoid using your UCT password for external websites and services. Doing so puts UCT at risk, because if those sites or services are hacked and your password is stolen, your UCT account – along with the network – can be compromised.

Why do I need to provide a mobile number?

Your mobile number is necessary for increased security within the Password Self-Service system. In addition, if you do not have a smart phone, it is the only method of resetting your password without needing assistance from the IT Helpdesk: if you forget your password, the system will send your mobile number a one-time password (OTP) token to reset your password.

Can I use a foreign  mobile number If I’m based in another country?

No. UCT’s Password Self-Service system only works with South African mobile numbers.

What if I my mobile number or alternate email address changes?

You need to go back into Password Self-Service and update the details that you originally provided.

What if I don't have any alternate contact details?

If you don't have an alternate email address or a mobile phone number, you can still change your password via Password Self-Service by accessing the Change Password section.

However, should you ever forget your password in the future, you will need to seek assistance from ICTS because the Forgot Password utility won't work for you as you have left the alternate contact fields blank.

If at any stage you acquire a mobile phone, you can come back to the Password Self-Service tool and add your mobile number. You can also add an alternate email account at that stage if you wish.

Password resets with work the Microsoft Authenticator App. What if I don’t have a smartphone?

If you don't have a smart phone, you can still use Password Self-Service to reset your password using the traditional methods (i.e. a token sent to your non-UCT email address or phone number). However, every time you log in to Password Self-Service, you will be prompted to set up the authenticator app. You can skip this step if you don’t have a smart phone.

However, if you do get a smart phone, please set up the app.

Why can't I update my contact details for other systems via PSS?

Password Self-Service is intended for password management only. To protect your privacy, the information in the Password Self-Service system is not replicated to any other UCT administrative system.

If you need to update your staff number, name or surname, fill out an HR101 form and submit that to your departmental HR advisor.

If you need to update your contact information, do so via the White Pages.

Can I change my password every 90 days or more frequently?

Yes. You may change your password as often as you like.

What should I do if I cannot authenticate via the authenticator app?

Staff, third parties and masters, doctoral and postdoctoral students:

Undergraduate, honours and postgraduate diploma students:

What other ways are there to reset my password?

If you cannot reset your password via Password Self-Service, seek assistance by using any one of the following methods:

Staff, third parties and masters, doctoral and postdoctoral students: