When does Windows 10 support end?

The final version of Windows 10 (version 22H2) will be supported with monthly updates until October 14, 2025. After this date, official support for Windows 10 will end.

When will the Windows 11 update be available for installation?

The Windows 11 update will be available soon. Staff will be informed of the rollout start date and provided with detailed instructions via email.

What are the minimum system requirements for Windows 11?

The basic system requirements for Windows 11 include:

  • 4 GB of RAM (8 GB recommended)
  • 64 GB storage device (128 GB minimum recommended)
  • UEFI, Secure Boot capable firmware
  • Trusted Platform Module (TPM) version 2.0
  • DirectX 12 compatible graphics card with a WDDM 2.0 driver
  • High-definition (720p) display, 9+ inches diagonally with 8 bits per colour channel
How do I check if my device is compatible with Windows 11?

Verify if your machine is eligible to be upgraded to Windows 11 by viewing your machine details on the Windows 11 compatibility website. You must be connected to the UCT network to conduct the test. So, if you’re working remotely, first connect to the UCT VPN and then access the site.

Enter your computer name using the instructions provided on the website, and then complete the online form.

  • If your machine is not eligible, use the link displayed on the website to log a call with the IT Helpdesk for further advice.
  • If your machine is not listed, download the compatibility-checking application, which appears on the Windows 11 compatibility website.
  • If your machine is eligible, log a call with the IT Helpdesk to schedule the reinstallation and upgrade.
What should I do if my current computer is not eligible for the Windows 11 upgrade?

If your machine is not eligible, use the link displayed on the Windows 11 compatibility website  to log a call with the IT Helpdesk for further advice.

You can also purchase a new desktop or laptop at a discounted rate. ICTS Acquisitions has negotiated special pricing with preferred vendors for staff members whose devices cannot be upgraded. This offer is available for a limited time, until 31 March 2025.

For more information or to make a purchase, please contact ICTS Acquisitions.

What is the process for upgrading UCT- owned devices to Windows 11?

To upgrade your UCT- owned device to Windows 11, you will need to log a call with the IT Helpdesk o schedule the reinstallation and upgrade. You need to provide the following details in the online form:

  • Confirmation that a full data backup has been completed.
  • Building and room number.
  • Hardware details, including make, model, and serial number.
  • Under the operating system drop down menu, select Windows 11.
Do I need to prepare anything before the installation?

Yes, before beginning:

  • back up your data to prevent any potential data loss during the upgrade.
  • ensure your device is plugged in or has sufficient battery power during installation, as a restart is required to complete the process.
Where can I back up my data?

There are several options for backing up your data:

  • OneDrive offers cloud storage with 1 terabyte of space, accessible from any device. It keeps your document formatting intact and offers version control to track changes.
  • Google Drive provides additional online storage and can be accessed via your Google account. It can also be synced across devices using the Backup and Sync tool.
  • The G: Drive is a shared network space that is ideal for collaborative work. It is meant for work-related data only, not personal files.
  • External hard drives are portable storage options are useful for keeping your files with you. However, don’t rely solely on them and make sure to back up important files to a cloud service or network storage as well.
  • Researcher storage is for large datasets, dedicated storage is available for researchers, typically at a monthly fee per terabyte. Contact the eResearch team for more details.
Will I lose any data or settings during the upgrade to Windows 11?

No, your personal files, apps, and settings will be preserved. However, as a precaution, it’s best to back up important data.

Will Windows 11 support my existing apps?

Windows 11 is designed to be compatible with most apps and devices that work with Windows 10. However, some apps may require updates to work optimally.

Where can I learn more about the features of Windows 11?

Explore the key features and benefits of Windows 11 on the Microsoft website.

How do I check what version of Windows I am on?

To check your Windows version, go to Start, click on Settings, select System, then select About. You will then see your edition, Windows version, and OS build information listed.

What if I use Windows on a Mac?

If you're running Windows on a Mac, only Macs with Intel chipsets are eligible for the Windows 11 update. Macs with M1 or M2 chips will not be able to upgrade to Windows 11, as these chipsets do not meet the necessary requirements for the update.