To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:


Zoom is an online platform hosted by Zoom and supported at UCT by ICTS. The availability of this platform is therefore dependent on the service provided by Zoom.

The table below indicates how long ICTS will take to respond to a logged incident.

Service request Service level target (working days)
Request assistance with the Zoom Response within 1 day
Request Zoom Licence Response within 1 day
Request Zoom Training Response within 1 day

Read the Core SLA FAQ for a detailed definition of Availability.