Core Service Level Agreement

The Core ICT service level agreement (SLA) is a service catalogue containing detailed information about Core ICT services at UCT. The SLA has been in effect since June 2008 and includes information about who is entitled to use each service, customer responsibilities, prices (if applicable) and realistic service levels given the available resources.

Core SLA document

Download the Core SLA document in PDF format
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About the Core SLA

Find out why we have a Core SLA, how to read the document, and more
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Core SLA FAQs

Get answers to frequently-asked questions about the Core SLA
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