To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund number and cost centre.
  • Provide authorisation from the fund holder.
  • Complete the relevant UCT form if the equipment is to be used off campus:
    • To remove an asset from campus on a "once-off" basis, complete BAS01.
    • To remove an asset from campus on a daily basis (e.g. laptop), complete BAS02.


Service request Service level target (working days)
Renting a laptop Completed within 1 day

Read the Core SLA FAQ for a detailed definition of Availability.