To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide the fund number and cost centre.
- Provide authorisation from the fund holder.
- Complete the relevant UCT form if the equipment is to be used off campus:
|Service request||Service level target (working days)|
|Renting a laptop||Completed within 1 day|
Read the Core SLA FAQ for a detailed definition of Availability.