To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Have a valid UCT network identity and password.
  • Use a computer with a working internet connection and a supported browser (Chrome, Firefox, Internet Explorer, Safari).
  • Use an RMS-supported version of Internet Explorer.
  • Use Password Self Service to change passwords.
  • Successfully complete the training before an account is issued.


Student administration systems are available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Issuing an account or access to academic self-service Completed on the last day of training
Allocating and amending access rights Completed within 2 days of receipt of form
Removing access rights Completed within 1 day
Fixing a fault Response within 1 day

Read the Core SLA FAQ for a detailed definition of Availability.