Your warranty starts from the day your order is delivered/installed. It is therefore important that you retain a record of your purchase order number and delivery receipt for warranty purposes. You may be required to quote your purchase order number when you log a call for faulty equipment.
The following hardware is supported by ICTS:
|Item||Brand||YEARS OF WARRANTY|
|Manufacturer warranty||Extended ICTS warranty||Extended warranty (optional)||TOTAL|
(including keyboard and mouse when supplied with PC)
NOTE: Before requesting the purchase of a new printer, please view the printer section (page 5) of the Replacement Cycle of end-user IT equipment policy.
All-in-One printers and plotters are not covered under the ICTS 5-year warranty plan.These units will only be covered by the manufactures warranty.
||Specific to model||0||Dependent on what warranty option was purchased at time of order.||Specific to model + extended warranty (if purchased)|
Optional Digicape Protection Plan
OR3 (if purchased with optional Digicape Protection Plan)
The following items are covered by a manufacturers' warranty only - specific to the individual item:
- PC Components purchased separately i.e. hard drives, RAM modules, optical drives (CD/DVD ROMs and Writers), add on cards, etc.
- External hard drive cases
- Flash drives
- Laptop carry cases
- Wireless desktops
- Canon Cameras
- KVM Switches
- Zebra printers
- HP iPAQ handheld devices/PDAs
- Palm handheld devices/PDAs
- Printer cartridges
- Security locks
- Any other PC component/peripheral/consumable/accessory