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  • About ICTS
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    • Administrative Systems
      • Metadata and information architecture services
        • About the Metadata Working Group
        • Glossary: Metadata and information architecture
      • Perceptive Content
        • FAQs Perceptive Content
      • SAP at UCT
        • FAQs SAP
        • SAP
        • SAP modules in use at UCT
        • SAP services unavailable Sunday 27th March
        • SAP system availability schedule
      • The UCT Governance Intranet
        • Governance Intranet guidelines for servicing officers
        • Governance Intranet roles and access
        • Types of committees
      • The UCT role model
        • UCT role model: alumni
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      • Third Party System
        • FAQs third parties
        • The UCT Third Party System
        • Third Party System: procedures for applicants
        • Third Party System: procedures for sponsoring departments
    • Collaboration and Communication Services
      • AnywhereNow
        • Features and benefits of Anywhere 365
        • List of UCCs at UCT
        • Monitoring and reporting for supervisors
        • Anywhere 365 user instructions
          • Add and remove agents from a UCC
          • Install Snapper and connect to your Unified Contact Centre
          • Monitor agents who are not using snapper
          • Wallboard installation procedure
          • Anywhere 365 training
      • Phones at UCT
        • Access your UCT phone records
        • Access your voicemail
        • Configuring audio settings for incoming calls
        • FAQs phones at UCT
        • Features of your Polycom CCX400 IP phone
        • Get to know your Polycom CCX 400 IP phone
        • Headset recommendations
        • Install and sign in to the Polycom CCX400
        • Important changes to voicemail
        • Life without Polycom phones
        • Phone accounts at UCT
        • Return unused Polycom phones
        • Save money by returning unused Polycom phones
        • Useful numbers
      • Unified communication service requests
      • Teams
        • Change to how Microsoft Teams meetings recordings are saved
        • Collaborate with Microsoft Teams
          • Microsoft Teams live events: organiser checklist
          • Teams Help
          • What's new in Microsoft Teams
        • FAQs for Microsoft Teams meetings
        • Get to know Microsoft Teams at UCT in 1-2-3
        • Join a UCT Teams event
        • Meeting recordings in Microsoft Teams
        • Microsoft Teams best practice guidelines
        • Microsoft Teams call functionality
        • Microsoft Teams call functionality FAQs
        • Microsoft Teams comparison guide
        • Microsoft Teams FAQs
        • Microsoft Teams for students
        • Microsoft Teams information sessions
        • Microsoft Teams live events FAQs
        • Microsoft Teams use case: Academic staff
        • Microsoft Teams use case: Groups and Committees
        • Microsoft Teams use case: Live events
        • Microsoft Teams use case: PASS staff
        • Making UCT phone calls while working remotely
        • Microsoft Teams use case: Projects
        • Microsoft Teams use case: Research
        • Microsoft Teams use case: Teaching and Learning
        • Microsoft Teams use case: Vendor management
        • Microsoft Teams webinars
        • Microsoft Teams: Meetings vs Live events vs Webinars
        • Set up a Microsoft Teams live event
        • UCT background images for Teams
      • The UCT White Pages
        • FAQs The UCT White Pages
      • Video conferencing
        • Zoom at UCT
          • Choosing between Zoom and Microsoft Teams
          • When do I need a Zoom licence?
        • Access the shared video conference bridge
        • Conduct a video conference using existing conference venues on campus
        • FAQs video conferencing
        • Purchase and install video conference equipment
        • Software-based video conferencing at UCT
        • Venue considerations for video conferencing
        • Video conferencing at UCT
      • Adobe Acrobat Sign
        • Adobe Acrobat Sign FAQ's
    • Core Service Level Agreement
      • Access to files on central storage
      • Access to internet services
      • Annual lab project management
      • Campus, wireless and residence network
      • Central administration system – SAP Financial, HR and Plant Maintenance modules
      • Classroom AV/IT equipment
      • Conference calling
      • Core Service Level Agreement
      • CSS Helpdesk
      • Desktop security systems
      • Development of central and student administration systems
      • Email and calendaring
      • Facilities to control access and usage on a telephone line
      • FAQs: Core Service Level Agreement
      • Feature phones & accessories
      • Hardware and software acquisition and installation
      • Hardware and software re-installation
      • Hardware repair
      • IT Helpdesk
      • MCQ processing
      • Network printing
      • Password management
      • Provision of software
      • Remote access to resources on UCT network (UCT VPN)
      • Remote access to UCT Libraries' electronic resources
      • Rental of ICT equipment
      • ResNet
      • Self-service online application and access to student information on the web
      • Student administration systems – PeopleSoft, RMS and Syllabus+
      • System for non-ICTS IT support staff: ServiceNow
      • Telkom phonebook entry
      • Third party system
      • Training services
      • UCT network identity
      • UCT online directory (White Pages)
      • UCT switchboard
      • UCT telephone line and extension with basic handset
      • Video conferencing
      • Voicemail
      • Zoom
    • Data backup & Storage
      • Back up your data using OneDrive
      • Data backup in five easy steps
        • Back up your Mac
        • Use Archive Manager to back up your data in Ubuntu
        • Windows data backup options
      • FAQs: moving F: drive content to OneDrive for Business
      • Storage options
        • Cloud applications at UCT
          • Changes to OneDrive links
          • Google Workspace
            • Google Drive quota FAQs
        • FAQs Storage
        • Move your data from your F: drive to OneDrive for Business
        • Tips to better manage your files and folders
      • Use NetStorage to access your files off campus
      • OneDrive for Business Student
    • Email at UCT
      • Access the mailbox of a person who left UCT
      • Collaborate and communicate using Microsoft 365 groups
      • Domain-based message authentication policy
      • Email for alumni
      • Email for retirees
      • Email for staff
      • Email nicknames at UCT
      • FAQs Email
      • Guide for writing effective email messages
      • Mailing lists
        • Communicate more effectively via Everlytic
        • Manage mailing lists
      • Manage a shared mailbox at UCT
      • Mimecast
      • Move from Mailman mailing lists to Microsoft 365 groups FAQs
      • Office 365 Thunderbird setup
      • Outlook security certificate warnings appearing at random
      • Set up your UCT mailbox on your mobile device
      • Spam filtering at UCT
      • UCT email naming standard
      • UCT Internet calendars (iCal)
      • Microsoft Purview Message Encryption
    • Hardware and software
      • Hardware support
        • Exceptions to the supported hardware policy
        • Supported hardware and warranty
        • What to do if your computer doesn’t work
        • HP Laptop battery recall
      • Purchasing hardware and software
        • FAQs Acquisitions
      • ICTS equipment rental service
      • Software
        • Microsoft software
          • Support offered to Windows users
          • FAQs Microsoft Campus Agreement
          • Terms of use of the Microsoft Campus Agreement
            • Microsoft Visio and Project applications are not available in the Microsoft Campus Agreement
          • Activation of Windows if you are off campus for long periods
          • Manage your productivity with Microsoft tools
          • FAQs Microsoft Windows
          • FAQs 64-bit and 32-bit Operating Systems and Applications
          • Office 365 for staff
          • Office 365 for students
            • Terms of use: Office 365 for students
          • Office 365 system requirements
          • Install Office 365
            • FAQs Office 365
          • Microsoft to cease support for Windows 7 in January 2020
          • Changes to Microsoft services
          • Mailbox cleanup guide
          • Microsoft Copilot Chat
            • Copilot Chat vs ChatGPT Pro comparison guide
        • The standard installation and configuration on a UCT-owned machine
        • Reduced pricing for Adobe software
        • Adobe Acrobat Pro DC
          • The features of Adobe Acrobat Pro Document Cloud
        • NVivo
          • The features of NVivo
        • Read&Write
          • The features of Read&Write Gold
        • SPSS
          • What can SPSS do?
        • STATISTICA for Windows
          • About STATISTICA
        • Endnote
        • GitLab
        • UCT brings you the power of MATLAB and Simulink
        • Canva for Campus
          • FAQs Canva for Campus
        • FAQs Windows 11
        • Qiagen
      • Software testing
        • Windows 11 25H2
        • Windows 11
          • Windows 11 upgrade - what you need to know
          • Windows feature update to be rolled out at UCT
        • FAQs Software testing
        • Service Pack 1 for Windows 7: Tested
        • Windows 10 testing
          • Moving from Windows 7 to Windows 10 – help and resources
          • Windows 10 brings you the best of old and new
          • Windows 10 for Apple
          • Windows feature update to be rolled out at UCT
          • Windows feature update to be rolled out at UCT
        • Windows 8 Enterprise: Tested
        • Windows 8.1: Testing completed
      • Linux operating system
      • Mac operating system
        • FAQs Apple Mac
      • Laptop care tips for longevity
    • Internet and networking
      • About network drives at UCT
      • Connect a Linux or Unix computer to UCT network drives
      • Connect a Windows computer to UCT network drives
      • Connect an Apple Mac computer to UCT network drives
      • Connect to the UCT network
      • Find your MAC address
      • How to report a problem with WiFi access
      • Internet
        • Access the internet at UCT
        • Bandwidth at UCT
        • Bandwidth usage reports (2015)
        • Bandwidth usage reports (2016)
        • Bandwidth usage reports (2017)
        • FAQs internet and bandwidth
      • Network Access Control
      • Request a network point
      • The UCT Network Renewal project
        • UCT services to be impacted by ICTS maintenance on Sunday 3rd April
      • Visitors to UCT: a quick guide to getting connected
      • Wireless
        • 7 tips for boosting your WiFi experience at UCT
        • Automatically set up your wireless connection using eduroam CAT
        • Connect your Android device to the UCT wireless service
        • Connect your iOS device to the UCT wireless service
        • Connect your Linux computer to the UCT wireless service
        • Connect your Mac computer to the UCT wireless service
        • Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
        • Connect your Windows laptop to the UCT wireless service
        • Eduroam authentication certificate updated for 2021
        • eduroam now available in Cape Town public libraries
        • eduroam now available in certain local hospitals
        • FAQs wireless
        • Rules for using eduroam at UCT
        • Using eduroam at other institutions
        • Wireless access for UCT guests
    • IT services for conferences and events
    • Printing
      • Instructions on using the new printers
      • New and improved printers for UCT
      • Printing for staff
        • Accessing printer information
        • FAQs Printing
        • Sending printouts to another printer on campus via iPrint
      • Printing for students
    • Research Computing
      • FAQs Research Computing
    • Security
      • About the UCT CSIRT
      • Firewall
        • Currently blocked ports on the UCT Perimeter Firewall
        • FAQs Firewall
      • How UCT deals with unsecured computers
      • Securing your device
        • Anti-virus
          • FAQs Anti-virus
          • How ICTS deals with virus threats
          • Trellix Endpoint Security User Guide
          • McAfee updates
          • UCT Anti-virus Policy
        • How to disable System Restore
        • Patches and Updates
          • FAQs patches and updates
          • Installing updates on your Apple mac computer
            • Temporarily disable Gatekeeper
            • Temporarily disable Gatekeeper
          • Installing updates on your Windows computer
      • Security Resources
        • Banking and buying safety
          • precautions for banking and paying online
          • Shopping and banking online
          • The perils of buying and selling online
          • Tips for buying and selling online
        • Cyber safety on the move
          • 12 things you should know about using public WiFi and computers
          • Beware of public computers
          • Keeping cyber safe on the move
          • Phone stolen? Don’t panic
        • General cyber security
          • Avoid phishing attacks
          • Beware of the fake Microsoft support crew
          • Damien’s password fail
          • Dangers of public WiFi access
          • Help! My identity has been stolen
          • Internet predators: who are you really talking to?
          • Thandi's story: The terror of cyber-stalking
          • Handy tips and tools for staying cyber secure
        • Cyber security infographics
        • Device safety
          • Be app smart
          • Find My iphone
        • 6 handy tips to protect your devices from theft
        • Social media safety
          • 10 important facts and tips about social media safety
          • Beat cyber bullying
          • Beware of what you share
          • Clickjacking and how to avoid being caught
          • Lock down your security settings
          • Scammers are out to get you
      • Spam and phishing protection
        • FAQs Spam and Phishing
      • Encrypt documentation
    • Student Computing
      • Access to services
        • FAQs Services
      • Allocation of UCT laptops
      • Setting up your IT at UCT: students
      • Email for students
        • FAQs myUCT
        • Installing a desktop client for your myUCT account
        • Read your myUCT email on your iOS device
      • Getting connected for students
      • New computer setup
      • Please set up your UCT password BEFORE arriving on campus
      • Residence networking
        • FAQ networking in residences
        • Residence IT Representatives
      • Secure your computer
        • Be cyber secure
        • Playing IT safe: Piracy
        • Playing IT safe: Removable media and viruses
        • Playing IT safe: Social networking
        • What is malware?
      • Software for students
        • Microsoft Azure for STEM Students
      • ICTS-managed student computing labs
        • About Garth Hector
        • About Hilton Kannemeyer
        • Costing model for ICTS-managed student computing labs
        • Engineering & Built Environment (EBE) Student Computing Labs
          • About Theo Armstrong
        • FAQs Lab imaging
        • Residence Labs
          • About Lee-Ann Smith
        • Science Computing Labs
          • About Gerhard Mohamed
        • Standard lab software
        • Student computing lab availability during COVID-19
      • UCT Mobile
        • UCT Mobile features
      • Your student account
    • Teaching & Learning
      • About Classroom Support Services
      • About the UCT classroom
      • Charges for using centrally-bookable classrooms
      • Classroom Technology Support
      • FAQs classroom support
      • Online examinations and tests: tips for students
      • Recording a lecture
      • The ICTS MCQ service
      • UCT Classroom Renewal Project
    • Training
      • Adobe Acrobat DC courses
      • FAQs Training
      • Gartner at UCT
      • Microsoft 365 training
        • Outlook courses
        • PowerPoint courses
        • Word courses
      • SAP training
      • Self-training resources
        • Adobe TV
        • Coursera
        • LinkedIn Learning at UCT
        • LinkedIn Learning FAQs
        • Recommended resources for digital literacy
      • Setting up your IT at UCT: staff
      • Setting up your IT at UCT: visitors and temporary staff
      • Technical Business Writing course
        • Captivate Presentation
        • Email writing seminar
        • Guidelines for new and existing forms
        • Procedure and Process writing workshops
      • UCT Web Content Management System Training
      • ICTS Training information sessions
    • Web publishing
      • Creating a new website
      • A guide for preparing your new website
        • Final web design checklist
        • Writing for the web
      • Blogging at UCT
        • FAQs Wordpress
        • Terms of use for the UCT blog platform (WordPress)
      • UCT web policies
      • User roles and responsibilities for the Drupal CMS
      • Creating a website
        • Where do you want to host your site?
          • Hosting on the specialised hosting environment (LAMP)
            • FAQs LAMP hosting
            • Terms of use for the specialised hosting environment: LAMP
          • Terms of use for the content managed environment (WordPress)
    • Working remotely
      • Digitally sign documentation
      • Flexible working at UCT
        • Manage your data usage when working remotely
      • Internet connectivity while working remotely
      • Manage your data usage while learning remotely
      • Remote Desktop Services
        • Remote Desktop for mobile devices
        • Remote Desktop Services for Windows
        • Remote Desktop Services for Apple
        • Remote Desktop Services for Linux
      • Remote tools
        • Activating Windows on your UCT laptop
        • UCT laptop collection
      • Virtual Private Network
        • Access your work computer from home using VPN
        • Install AnyConnect
    • Your Account
      • Logging on to UCT services
      • Multi-factor authentication
        • Multi-factor authentication at UCT
        • Set up MFA
        • MFA undergrad schedule
        • FAQs multi-factor authentication
      • Passwords
        • FAQs The UCT password system
        • Managing your password
        • What to do after you change your password
      • Are you ready to go on leave?
      • What to do before leaving UCT
  • Support
    • How we support you at ICTS
    • IT Liaisons (ITLs)
      • Your role and responsibilities as an IT Liaison
    • Logging support requests online
      • FAQs Managing your ICT requests and incidents
      • Demand requests
      • Managing and checking calls and orders in the Service Portal
      • NOW Mobile: how to download and install the app
    • The IT Service Desk
      • FAQs Desktop Management
      • FAQs IT Service Desk
      • Remote desktop support
        • FAQs Remote desktop support
    • The ICTS Front Office
    • ICTS walk-in centre
    • Classroom support at UCT
    • Student computing lab support
    • Social media support
    • ICTS price lists
      • Items for sale
      • CSS items for sale
      • Equipment and software price list
      • Hiring of the ICTS Training labs
      • ICTS Services Price List
      • Price list for disposal of goods older than 5 years
  • Contact us
    • Directions to ICTS
    • Get ICTS updates
  • Outlook web vs Outlook desktop

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Vacancies

ICTS offers a range of job opportunities for students and for those in the IT and related fields. Keep checking this page for new vacancies.
Staff vacancies 

There are currently no open staff vacancies. 

Student vacancies 

Complete the online application form to apply. 

See also

  • About ICTS
  • Publications
  • Policies
  • Scheduled maintenance slots
  • Social responsiveness
  • Contact us
Information and Communication Technology Services logo

HELPDESK

Tel: 021 650-4500
icts-helpdesk@uct.ac.za

Hours:

Monday - Friday: 8am - 4:30pm
Thursday:8am - 3:15pm

Log a Call

Check Call Status

Self Help

ISPA code of conduct - compliant

WALK IN SUPPORT

ICTS Front Office
Computer Science Building
Upper Campus
 

ICTS Walk-in Office
Room 1.15
ICTS-on-Main
7 Main Road
Mowbray (see directions)

Hours:

Monday - Friday: 8am - 4:30pm
Thursday:8am - 3:15pm

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