Hardware and software re-installation | Information and Communication Technology Services

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

Fulfil the fundamental customer responsibilities.
Provide accurate and complete information about the hardware and software to be installed, and sign the Hardware Service Form.
Provide location information and access.
Make your own data backup.
When non-standard software is to be installed, provide the original licenced media.
Provide installation and driver discs for the hardware.

Service request	Service level target (working days)
Re-installing supported hardware and/or software	Completed within 10 days of the hardware or software becoming available to ICTS

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.