| Type of venue | Who to contact |
|---|---|
|
Centrally-bookable venues Support hours: 07:30 - 18:00 |
Phone: (021) 650-4500 and select Option 2 then option 1 Email: icts-css@uct.ac.za If you need to escalate an unresolved query or complaint, please contact the CSS manager. |
|
Health Sciences Faculty venues Support hours: 07:30 - 16:00 |
Contact Natasha Dourie for support in Groote Schuur Hospital venues. Office: GSH Lecture Theatre Phone: Natasha Dourie on (021) 406 6070 / 071 387 5815 |
|
Contact Xolile Jojozi for support in faculty-managed venues. Office: New Learning Centre Foyer Phone: Xolile Jojozi on (021) 406 6662 Email: hsf-cs@uct.ac.za |
|
| Departmentally-managed venues, tut rooms and seminar rooms | Contact the department that manages the venue. |
| Computer labs | Contact the relevant lab administrator. |
The Classroom Support Services team (CSS) provides assistance for the technology in centrally-bookable classrooms on upper, middle, lower and Hiddingh campuses. The philosophy of CSS is to provide responsive support (repairing faulty equipment) and pre-emptive support (reducing the likelihood of technical faults occurring).
Additionally, the CSS team maintains a pool of spare stock items so that audio-visual equipment can be quickly replaced or repaired as needed.
NOTE: The CSS team is responsible only for technology support in classrooms. This means audio-visual equipment, lecterns, computers and projectors. Any broken furniture, lighting or structural damage should be reported to Properties and Services.
Getting help
For assistance with technology in classrooms, please use the contact details below.
Additional classroom support information
- If you need additional tables, please ask one of the Campus Cleaning Service staff to assist you.
- If you're unsure of how to use the classroom equipment, please consult the detailed user instructions before you contact the CSS team. You can find this documentation on the lectern / front desk and electronically in the Classroom information database.