NOW mobile is an app which brings the power of the ServiceNow support portal to your phone or tablet.


  1. To install the app, simply visit the Google Play Store or the Apple App Store and search for NOW Mobile offered by ServiceNow.
  2. You will see several options. Select the green NOW Mobile app (not the black ServiceNow Agent, which is for use by customer service consultants).


NOTE: Apple users with macOS 13 or earlier will need to use the ServiceNow Classic version of the NOW Mobile app.

  1. Tap Install and wait for the app to download and install.

NOTE: If you already have the ServiceNow Classic version of the NOW Mobile app installed, please uninstall this app once you’ve successfully logged into Now Mobile. (Note: This does not apply if you are using macOS version 13 or lower.)

Logging in

  1. Once the app is installed, tap Open.
  2. Under Enter the instance address, type in
  3. Under Nickname, enter your name.
  4. You will then be directed to the UCT Single-Sign-On portal.

  5. Enter your UCT username ( / and password to log in to the app.