Apple Mac

While Microsoft Windows is the dominant operating system in use at UCT, a growing number of staff and students are opting for Apple Macs. We offer full support for Mac and provide instructions for getting connected to the network, installing anti-virus and security patches and updates, email, printing and support.

To get assistance, please contact the IT Helpdesk by logging an online call sending an email to or calling (021) 650-4500.

Keep your Apple safe

Anti-virus: You must install an anti-virus program and ensure that it is updated daily. Trellix VirusScan is available at no cost to all UCT staff and students. VirusScan for Mac protects Apple Mac workstations from a wide range of threats, including viruses, worms, Trojan horses, and other malware. The Trellix Agent ensures that you automatically receive daily virus definition updates to keep your machine protected. Before installing Trellix, you must ensure that all other anti-virus packages are removed from your machine.

Patches and updates: All computers are susceptible to attack from hackers and malware. To protect against this, developers regularly release patches and updates. You can keep your software updated by connecting to UCT's Apple software update service . Once installed, your machine will prompt you to install updates regularly. Make sure you install all updates.

Backing up: You can further ensure the integrity of your data by backing up your Mac.

Get connected

Eduroam: Staff and students can connect to the eduroam wireless network on campus and at hundreds of eduroam-subscribed universities worldwide. Either configure your connection manually, or use the Configuration Assistant Tool (CAT) to easily and securely set up your eduroam connection.


You can connect to the UCT network using Finder on your Mac. Follow these instructions to facilitate your connection to the server.


UCT makes a wide range of software available via site licenses or open source. All this is available from the ICTS Downloads page.

Office: All staff and students are entitled to download and use Office 365. Staff and students may install the software on up to 5 devices. Office 365 has all the features and functionality of Office 2013.

Training and making the switch

If you are thinking of making the switch to Mac this article will help you through the transition from Windows to Mac.

As a Mac user, there are two options for training to familiarise yourself with the Apple environment. For traditional, hands-on workshops, try our Mac and iPad info sessions at Learn @ Lunch. If you'd prefer to learn at your own pace, access LinkedIn Learning for a range of Apple Mac-related training videos.

Get support

To get support or help with your Apple machine, please contact the IT Helpdesk by logging an online call sending an email to or calling (021) 650-4500.