access to services

As a student, your access to services, systems and buildings at UCT is dependent on your application or student status. Your physical access to buildings is related to your course enrolment and continues until 15 days after the course ends (to cover the exam period) or after you withdraw from the course.

Your access to various UCT systems begins when you apply and will be removed when you conclude your studies at UCT. This means that at the end of your course of study (either through dismissal, non-completion or successful graduation) you will no longer have access to UCT systems, apart from your email account, which you have for life.

Systems you have access to:

  • F: and G: network drives
  • PeopleSoft
  • NetStorage
  • eduroam wireless
  • Printing services
  • Email
  • Vula
  • Amathuba

Accessing services

A username and password combination is used to log on (authenticate) to the systems and services you will be using at the university. In most cases, you'll use your student number (username) and your network password. However, some systems use slightly different usernames or passwords and this can be confusing, so we have created the following table as a guide.

System or service Use this username to log on Use this password to log on  
eduroam wireless service username@wf.uct.ac.za UCT password  
Internet access - wired connection username@wf.uct.ac.za UCT password  
Internet access - wireless username@wf.uct.ac.za UCT password  
UCT eResearch site username@wf.uct.ac.za UCT password  
The Mesh (Law users) username@wf.uct.ac.za UCT password  
Email for Undergraduate, Honours and Masters Students (myUCT) studentnumber@myuct.ac.za UCT password  
LinkedIn Learning (accessible via http://lil.uct.ac.za) UCT username UCT password  
Password Self-service UCT username UCT password  
Student Administration Self-service UCT username UCT password  
Vula UCT username UCT password  
Amathuba UCT username  UCT password  
NetStorage UCT username UCT password  
ServiceNow Customer View UCT username UCT password  
ICTS website Downloads page UCT username UCT password  

Getting help

  1. For support with ICTS-managed services (network drives, NetStorage, connectivity and email) you can contact us in a number of ways. You can:
     
  2. For non-ICTS managed services (PeopleSoft, printing and Vula), the service owners have separate helpdesks which are detailed below.
     
    • PeopleSoft: PeopleSoft is the online self-service student administration system used at UCT. For assistance, contact the SSS Helpdesk via email, telephone (X5227 or 4720) or log an online call.
       
    • UCT Managed Print Services: UCT students have an array of print & copy services available to them through Xerox machines located within the various labs, libraries and document centres on campus. These are managed by Bytes Document Solutions' UCT Managed Print Services. If you have any problems, you can contact the Bytes Document Solutions MPS Call Centre on 021 650 4815 or email uctmps@altron.com. Onsite support is available between 08:00 and 16:30 on business days. Telephonic support is available 

      • Weekdays: 8:00 a.m. – 8:00 p.m.

      • Saturdays: 9:00 a.m. – 5:00 p.m.

    • Vula is an online collaboration and learning environment used to support UCT courses as well as other UCT-related groups and communities. Vula is not an ICTS service, therefore, should you require additional information or have a query, you can either go to the Vula website, contact the Vula team via email cilt-helpdesk@uct.ac.za, or call 021 650 5500.
    • Amathuba powered by D2L's Brightspace is UCT’s new digital learning platform. The platform offers a wide range of features, in an attractive, modern, and engaging user interface.  Amathuba is not an ICTS service, therefore, should you require additional information or have a query, you can either go to the Amathuba website, contact the Amathuba team via email cilt-helpdesk@uct.ac.za, or call 021 650 5500.