Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites.

To meet general requirements, fulfil the fundamental customer responsibilities.

For classroom training:

  • Complete the booking form.
  • Provide a staff or student number, fund, and cost centre.
  • Get authorisation from the fund holder.
  • Attend the course until completion and achieve the required test score in order to receive a competency certificate.

For customised training:

  • Arrange your training 14 working days in advance.
  • Provide a venue, training equipment, hardware, software, and training materials.
  • Provide a staff or student number, fund, and cost centre.
  • Get authorisation from the fund holder.

Availability

Service request Service level target (working days)
Classroom training Courses held according to the Training Calendar schedule

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.