Device safety
Advice on keeping your devices safe
Articles
Be app smart
Make sure you know what you're doing when you install apps
Phone stolen? Don’t panic
Don't panic. Here's what to do if your device goes missing.
- Home
- Get Connected
-
About ICTS
- UCT ICT Strategy
- Governance Support Services Division
- ICTS Water Conservation Initiative
- Organogram
- Customer Services Division
- Enterprise Infrastructure Services (EIS)
- Systems Division
- Scheduled ICTS maintenance slots
-
Policies and guidelines
- Acceptable Use of Guest Wireless Access
- Appropriate Use of Computer Facilities policy
- Communications about power shutdowns
- Data Connectivity for Staff
- Metadata and Information Architecture Policy
- Moving ICT equipment to a new location
- Password policy
- Policy on Network Access from Residence Computers
- Policy on the retention of old non-@uct.ac.za addresses
- Policy on unsecured computers at UCT
- Public holidays and official UCT calendar events in the UCT email system
- Rogue wireless devices are prohibited
- SAP PRD emergency maintenance policy
- SAP TST refresh policy
- SAP user expiry policy
- Securing Electronic Communications Using SSL policy
- Student Computing Services Policy
- Supported hardware policy
- Supported software policy
- Take-down procedure at UCT
- The UCT network as a core ICT service
- The UCT network as a “core” ICT service
- The use of email nicknames at UCT
- UCT Network Peering Policy
- UCT Perimeter Firewall policy
- Social Responsibility Initiatives
- ICTS Cares: where else can you help?
- UCT respects Copyright
- Vacancies
- ICTS infographics: Tips, tricks and how to's
- Publications & Reports
-
Services
- Administrative Systems
-
Collaboration and Communication Services
- Anywhere 365
- Fax
-
Phones at UCT
- Access your UCT phone records
- Access your voicemail
- Configuring audio settings for incoming calls
- FAQs phones at UCT
- Features of your Polycom VVX310 IP phone
- Get to know your Polycom VVX310 IP phone
- Headset recommendations
- Important changes to voicemail
- Install and sign in to the Polycom VVX310 IP phone
- Life without Polycom phones
- Phone accounts at UCT
- Return unused Polycom phones
- Save money by returning unused Polycom phones
- Support for phones at external sites
- Useful numbers
- Using your Polycom phone
-
Skype for Business
- Connect with public Skype users
- Forward calls from your office phone to another number
- Making UCT phone calls while working remotely
- Microsoft Lync Mobile app (for older mobile operating systems)
- Skype for Business frequently asked questions
- Skype for Business mobile app
- Using Skype for Business at UCT
-
Teams
- Call functionality migration from Skype for Business to Microsoft Teams
- Change to how Microsoft Teams meetings recordings are saved
- Collaborate with Microsoft Teams
- FAQs for Microsoft Teams meetings
- Get to know Microsoft Teams at UCT in 1-2-3
- Join a UCT Teams event
- Meeting recordings in Microsoft Teams
- Microsoft Teams best practice guidelines
- Microsoft Teams call functionality
- Microsoft Teams call functionality FAQs
- Microsoft Teams comparison guide
- Microsoft Teams FAQs
- Microsoft Teams for students
- Microsoft Teams information sessions
- Microsoft Teams live events FAQs
- Microsoft Teams online courses
- Microsoft Teams use case: Academic staff
- Microsoft Teams use case: Groups and Committees
- Microsoft Teams use case: Live events
- Microsoft Teams use case: PASS staff
- Microsoft Teams use case: Projects
- Microsoft Teams use case: Research
- Microsoft Teams use case: Teaching and Learning
- Microsoft Teams use case: Vendor management
- Microsoft Teams webinars
- Microsoft Teams: Meetings vs Live events vs Webinars
- Set up a Microsoft Teams live event
- UCT background images for Teams
- The UCT White Pages
- UCT video conference devices registered with Gatekeeper
-
Video conferencing
- Zoom at UCT
- Access the shared video conference bridge
- Conduct a video conference using existing conference venues on campus
- FAQs video conferencing
- Purchase and install video conference equipment
- Software-based video conferencing at UCT
- The Gatekeeper video conference server
- Venue considerations for video conferencing
- Video conferencing at UCT
- Adobe Acrobat Sign
-
Core Service Level Agreement
- Access to files on central storage
- Access to internet services
- Annual lab project management
- Campus, wireless and residence network
- Central administration system – SAP Financial, HR and Plant Maintenance modules
- Classroom AV/IT equipment
- Conference calling
- Core Service Level Agreement
- CSS Helpdesk
- Desktop security systems
- Development of central and student administration systems
- Email and calendaring
- Facilities to control access and usage on a telephone line
- FAQs: Core Service Level Agreement
- Feature phones & accessories
- Hardware and software acquisition and installation
- Hardware and software re-installation
- Hardware repair
- IT Helpdesk
- MCQ processing
- Network printing
- Password management
- Provision of software
- Remote access to resources on UCT network (UCT VPN)
- Remote access to UCT Libraries' electronic resources
- Rental of ICT equipment
- ResNet
- Self-service online application and access to student information on the web
- Student administration systems – PeopleSoft, RMS and Syllabus+
- System for non-ICTS IT support staff: ServiceNow
- Telkom phonebook entry
- Third party system
- Training services
- UCT network identity
- UCT online directory (White Pages)
- UCT switchboard
- UCT telephone line and extension with basic handset
- Video conferencing
- Voicemail
- Zoom
- Data backup & Storage
-
Email at UCT
- Access the mailbox of a person who left UCT
- Collaborate and communicate using Microsoft 365 groups
- Domain-based message authentication policy
- Email for alumni
- Email for retirees
- Email for staff
- Email nicknames at UCT
- FAQs Email
- Guide for writing effective email messages
- Mailing lists
- Manage a shared mailbox at UCT
- Mimecast
- Move from Mailman mailing lists to Microsoft 365 groups FAQs
- Office 365 Thunderbird setup
- Outlook security certificate warnings appearing at random
- Set up Outlook on your Apple Mac
- Set up your UCT mailbox on your mobile device
- Spam filtering at UCT
- UCT email naming standard
- UCT Internet calendars (iCal)
- Microsoft Purview Message Encryption
-
Hardware and software
- Hardware support
- Purchasing hardware and software
- ICTS equipment rental service
-
Software
-
Microsoft software
- Support offered to Windows users
- FAQs Microsoft Campus Agreement
- Terms of use of the Microsoft Campus Agreement
- Activation of Windows if you are off campus for long periods
- Manage your productivity with Microsoft tools
- FAQs Microsoft Windows
- FAQs 64-bit and 32-bit Operating Systems and Applications
- Microsoft Office 2010
- Office 2013
- Office 2016: Productivity at its best
- Office 365 for staff
- Office 365 for students
- Office 365 system requirements
- Install Office 365
- Windows 11
- Microsoft to cease support for Windows 7 in January 2020
- The standard installation and configuration on a UCT-owned machine
- Reduced pricing for Adobe software
- Adobe Acrobat Pro DC
- NVivo
- Read&Write Gold
- SPSS
- STATISTICA for Windows
- Endnote
- GitLab
- UCT brings you the power of MATLAB and Simulink
-
Microsoft software
-
Software testing
- FAQs Software testing
- macOS 10.14 Mojave: Tested
- macOS 10.13 High Sierra: Testing completed
- macOS 12 Monterey: tested
- macOS 10.12 Sierra: Tested
- macOS Big Sur 11.0: tested
- macOS Catalina 10.15: Testing completed
- Microsoft Office 2011 for Apple Mac OS X: tested
- Microsoft Office 2013, Visio 2013 and Project 2013 for Windows 7: tested
- Microsoft Office 2010 for Windows: Tested
- Office 2016 for Mac: currently testing
- Office 2016 for Windows: currently testing
- OS X 10.10 Yosemite: Tested
- OS X 10.11 El Capitan: tested
- Service Pack 1 for Windows 7: Tested
- Windows 10 testing
- Windows 8 Enterprise: Tested
- Windows 8.1: Testing completed
- Linux operating system
- Mac operating system
- ZENworks Software Distribution
- Cool Tools!
-
Internet and networking
- About network drives at UCT
- Connect a Linux or Unix computer to UCT network drives
- Connect a Windows computer to UCT network drives
- Connect an Apple Mac computer to UCT network drives
- Connect to the UCT network
- Find your IP address
- Find your MAC address
- How to report a problem with WiFi access
- Internet
- Network Access Control
- Network Access Control: configure your Apple Mac
- Network Access Control: configure your Linux computer
- Network Access Control: configure your Windows 10 computer
- Network Access Control: configure your Windows 7 computer
- Network Access Control: configure your Windows 8 computer
- Request a network point
- TENET mirror service
- The UCT Network Renewal project
- Visitors to UCT: a quick guide to getting connected
-
Wireless
- 7 tips for boosting your WiFi experience at UCT
- Automatically set up your wireless connection using eduroam CAT
- Connect your Android device to the UCT wireless service
- Connect your iOS device to the UCT wireless service
- Connect your Linux computer to the UCT wireless service
- Connect your Mac computer to the UCT wireless service
- Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
- Connect your Windows laptop to the UCT wireless service
- Eduroam authentication certificate updated for 2021
- eduroam now available in Cape Town public libraries
- eduroam now available in certain local hospitals
- FAQs wireless
- Rules for using eduroam at UCT
- Using eduroam at other institutions
- Wireless access for UCT guests
- Zero-rated mobile data access to specific UCT online resources
- IT services for conferences and events
- Printing
- Research Computing
-
Security
- About the UCT CSIRT
- Firewall
- How UCT deals with unsecured computers
- Securing your device
- Security Resources
- Spam and phishing protection
-
Student Computing
- Access to services
- Allocation of UCT laptops
- Book your spot at any UCT study area
- Setting up your IT at UCT: students
- Email for students
- Getting connected for students
- New computer setup
- Please set up your UCT password BEFORE arriving on campus
- Residence networking
- Secure your computer
- Software for students
- ICTS-managed student computing labs
- UCT Mobile
- Vula
- Your student account
-
Teaching & Learning
- About Classroom Support Services
- About the UCT classroom
- Charges for using centrally-bookable classrooms
- Classroom Technology Support
- FAQs classroom support
- List of classrooms not upgraded during Classroom Renewal Project
- List of upgraded classrooms at UCT
- Online examinations and tests: tips for students
- Recording a lecture
- The ICTS MCQ service
- UCT Classroom Renewal Project
- Polycom phone upgrades in classrooms
-
Training
- Adobe Acrobat DC courses
- Customised training
- FAQs Training
- Gartner at UCT
- Microsoft 365 training
- SAP training
- Self-training resources
- Setting up your IT at UCT: staff
- Setting up your IT at UCT: visitors and temporary staff
- Short courses
- Technical Business Writing course
- UCT Web Content Management System Training
- Web publishing
- Working remotely
- Your Account
- Support
- Contact us