Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites.
To meet general requirements:
- Fulfil the fundamental customer responsibilities.
- Use a supported browser (Chrome, Firefox, Internet Explorer or Safari) on your computer.
To have a new network printer set up:
- Specify the printer location, contact person, make and model of printer and whether or not it will be used with SAP.
- Ensure that your office includes an available network point.
- Use a supported printer that is suitable for network printing and is connected to the UCT network.
NOTE:
Dedicated print devices are not supported, other than HP devices.
Availability
Network printing services are available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
| Service request | Service level target (working days) |
|---|---|
| Setting up a new printer | Completed within 3 days |
| Requesting access rights to an existing printer | Completed within 2 days |
| Fixing printing system faults | Completed within 2 days |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.