Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- If you’re in residence (SH & RL department, or a residence student), abide by your responsibilities as listed in the ResNet roles and responsibilities document.
Availability
The UCT network from the central data centre to the connection point (building switch) in a UCT residence is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.