To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your computer and supported browser (Chrome, Firefox, Internet Explorer or Safari) is correctly configured to connect to the internet.
Access to internet services is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
|Service level target (working days)
|Fixing internet access problems
|Response within 1 day
|Allocating additional monthly quotas
|Response within 2 days
Read the Core SLA FAQ for a detailed definition of Availability.