To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your computer and supported browser (Chrome, Firefox, Internet Explorer or Safari) is correctly configured to connect to the internet.
Access to internet services is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
|Service request||Service level target (working days)|
|Fixing internet access problems||Response within 1 day|
|Allocating additional monthly quotas||Response within 2 days|
Read the Core SLA FAQ for a detailed definition of Availability.