To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:


Access to internet services is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Fixing internet access problems Response within 1 day
Allocating additional monthly quotas Response within 2 days

Read the Core SLA FAQ for a detailed definition of Availability.