ICTS will roll out the Windows 10 feature update – version 1909 – during our maintenance slot on Sunday 20th September 2020. The update includes security improvements and quality enhancements.

If you are using a UCT computer on Windows 10, please ensure that you upgrade to the new version – even if you are working from home.

What do I need to do?

  1. On Monday 21st September, connect to the UCT network:
    I’m working on campus I’m working remotely
    The updates will be installed automatically when you connect to the UCT network. Please connect to the UCT VPN service to allow the update to proceed. If you’re not sure how to do this, please follow our detailed instructions.

     
  2. The update will be downloaded in the background, so you can continue to work on your computer. Depending on your internet connection, the update may take a significant amount of time to download.
  3. Once downloaded, the update will be installed in the background. This process could take up to an hour.
  4. Once installation is complete, your computer will need to be restarted. You can either restart it immediately, or schedule the restart for a more convenient time. To schedule a different time:
    1. Click the Start button.
    2. Search for Schedule restart then select Schedule your restart.
    3. Select the date and time to restart your computer.

For those using UCT-provided mobile data

If you are using UCT-provided mobile data, you may be concerned about the size of the update depleting your existing bundle. Please note that the UCT mobile data contracts include night time data for the month. This ranges from 20GB to 80GB depending on your department. 

The night time data is separate from the anytime allocation (which is typically used in the daytime), and it becomes active between midnight and 5:59 a.m. daily.

So, to avoid cutting into the normal daytime UCT data allocation, we advise that those using data please run the update overnight.

To do so, simply start the process (i.e. connect to VPN) at midnight, and then let the update run during those hours up until 5:59 a.m.

Following this advice will reduce the need for requesting additional data top-ups.

For those using their own WiFi, you may, of course run, the update at any time.

Connect to VPN monthly to keep Windows updated

Beyond the current update, note that smaller Windows updates are released every month, but ICTS tests these first to ensure that they don’t cause issues in our environment.

If you're working remotely, please connect to the VPN at least once a month to stay updated. This will also ensure that your UCT Windows licence remains active.

Need help?

Should you have any queries or need assistance with the process, please contact the IT Helpdesk by logging a call online, sending an email to icts-helpdesk@uct.ac.za, or calling us on (021) 650-4500.