To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:


Voicemail is available 96% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Service request Service level target (working days)
Setting up a voicemail box Completed within 1 day
Fixing a fault Response within 1 day

Read the Core SLA FAQ for a detailed definition of Availability.