Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your telephone line is connected to the UCT telephony infrastructure.
Availability
Voicemail is available 96% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
| Service request | Service level target (working days) |
|---|---|
| Setting up a voicemail box | Completed within 1 day |
| Fixing a fault | Response within 1 day |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.