Email and calendaring

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites.

To meet general requirements:

• Fulfil the fundamental customer responsibilities.
• Make data recovery requests within 14 calendar days from date of data loss.
• Use a computer with a working internet connection.
• Ensure that you use a correctly-configured email client or web browser.
   

Mailbox storage and quotas:

• All UCT mailboxes have a 50GB storage limit. Users cannot purchase additional mailbox space.
• Users are encouraged to manage their mailbox storage and use the online archive, which does not count towards the 50GB primary mailbox quota.
• By default, emails older than 5 years move automatically to the online archive. Users can also select shorter archive periods, 3, 2, or 1 year, to better manage the size of their primary mailbox.
• For guidance on using the online archive and managing mailbox size, see the mailbox cleanup guide.
    

For recovery of mailbox data log a call with IT Helpdesk and provide the relevant search criteria: 

• Sender
• Recipient
• Subject keywords
• Date sent or received 
   

For staff wanting to change personal details such as preferred first name or surname:

• Complete and re-submit the HR101 form.
   

For third parties wanting to change personal details such as preferred first name or surname:

• Complete and re-submit the BAS03a form.
   

Availability

Excluding official monthly maintenance windows, measured on a 24 x 7 basis, email and calendaring are available as follows:

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability