Email and calendaring

Prerequisites

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites.

To meet general requirements:

• Fulfil the fundamental customer responsibilities.
• Make data recovery requests within 14 calendar days from date of data loss.
• Use a computer with a working internet connection.
• Ensure that you use a correctly-configured email client or web browser.

For purchasing additional mailbox space:

• Provide the fund number, cost centre, and user ID.
• Provide authorisation from the fund holder.

For recovery of mailbox data stored on central servers:

• Provide the fund number, cost centre, user ID, and date from which a restore is required.
• Provide authorisation from the fund holder.

For staff wanting to change personal details such as preferred first name or surname:

• Complete and re-submit the HR101 form.

For third parties wanting to change personal details such as preferred first name or surname:

• Complete and re-submit the BAS03a form.

Availability

Excluding official monthly maintenance windows, measured on a 24 x 7 basis, email and calendaring are available as follows:

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability