Microsoft Teams can now be used to make and receive internal and external phone calls via the Calls button on the platform’s landing page.
You can add contacts and then sort them into contact groups making it easier to manage. Frequent contacts can also be added to your speed dial list, so that you can quickly get hold of the person you need to speak to.
This functionality, which is similar to the Skype for Business interface, allows you to make and receive external calls via your UCT extension number. The types of numbers you can dial depends on your UCT dialling plan. For example, some extensions can dial national numbers, but cannot dial mobile or international numbers.
Who can use this functionality?
While all UCT staff and students can use Microsoft Teams, the call functionality is only available to some UCT staff.
All UCT staff and students can, however, continue to make internal calls to anyone at UCT directly from a chat window.
The Calls feature is divided into different sections to assist you in effectively managing your calls.
Speed dial: This is the default display screen when clicking Calls and lists all contacts you have added to this category.
- Contacts: Lists all your added contacts.
Note: we recommend that you first add your contacts before assigning them to the speed dial group.
- History: Provides an overview of missed, incoming and outgoing calls and contains the following information:
- More options (···)
- Call back
- Chat: applicable to internal contacts only
- Add to speed dial
- Add to contacts
- Block: applicable to external contacts only
- Voicemail: lists all voicemail messages you received along with its transcripts.
Using Teams Calls
We recommend installing the Microsoft Teams desktop client to get the best user experience. However, you can access the call functionality using these recommended web browsers and mobile apps. The benefit of using the Microsoft Teams mobile app is that you can use it when you’re on the go or working remotely (whether local or global, standard local call rates apply i.e. Cape Town to Cape Town charges). The caller must dial your UCT extension though.
This detailed table also provides an overview of what desktop and mobile operating systems as well as web browsers can be used to effectively manage your calls.
Call recording now enabled
Recording has also been enabled for internal and external calls.
In the Teams call window, click More •••.> Start recording.
Call recordings are saved in the chat window as well as in the OneDrive folder of the individual who started the recording. The recording owner will be able to share the recording, as necessary.
Manage your calls in Teams
Calls via a Teams chat
Should you have a query, please use one of the following methods to find out more or request assistance:
Everything you need to know about Teams is on the ICTS website. This includes how-to documentation, FAQs, and use cases.
- Watch this step-by-step demo if you’re new to Teams.
- Join the Teams at UCT public team.
- Watch recordings of all our Teams information sessions on the ICTS Training channel.
Alternatively, log a call with the IT Helpdesk.