To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Use a computer.
  • Use a valid UCT username and password.
  • Ensure that you have an account with an Internet Service Provider (ISP).
  • Install the Cisco VPN Client software on your computer.
  • Enable remote desktop software (if you want to run any applications that are hosted on your office computer – e.g. Adobe Photoshop).

You will need to first connect to the UCT VPN and then use a remote desktop program to access your computer.


Access is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Read the Core SLA FAQ for a detailed definition of Availability.