Remote access to resources on UCT network (UCT VPN) | Information and Communication Technology Services

To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

Fulfil the fundamental customer responsibilities.
Use a computer.
Use a valid UCT username and password.
Ensure that you have an account with an Internet Service Provider (ISP).
Install the Cisco VPN Client software on your computer.
Enable remote desktop software (if you want to run any applications that are hosted on your office computer – e.g. Adobe Photoshop).

NOTE:
You will need to first connect to the UCT VPN and then use a remote desktop program to access your computer.

Access is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.