To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Use a computer with a working internet connection and a supported browser (Internet Explorer, Firefox, Chrome, or Safari).
  • Use a supported version of Internet Explorer to access timetables.


Self-service access to student information on the web is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.

Read the Core SLA FAQ for a detailed definition of Availability.