Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide correct details in the logged call.
- Provide authorisation from the fund holder.
- Ensure that you have a telephone line connected to the UCT telephony infrastructure.
Availability
| Service request | Service level target (working days) |
|---|---|
| Programming line barring, passwords or speed-dial numbers | Completed within 2 days |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.