To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide correct details in the logged call.
  • Provide authorisation from the fund holder.
  • Ensure that you have a telephone line connected to the UCT telephony infrastructure.


Service request Service level target (working days)
Programming line barring, passwords or speed-dial numbers Completed within 2 days

Read the Core SLA FAQ for a detailed definition of Availability.