To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide correct details in the logged call.
- Provide authorisation from the fund holder.
- Ensure that you have a telephone line connected to the UCT telephony infrastructure.
|Service request||Service level target (working days)|
|Programming line barring, passwords or speed-dial numbers||Completed within 2 days|
Read the Core SLA FAQ for a detailed definition of Availability.