Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Submit all new work for scheduling 2 weeks prior to acceptance of the work.
Availability
The online call logging service is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
| Service request | Service level target (working days) |
|---|---|
| MCQ processing |
With 100% accuracy, by the agreed deadline |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.