Manage agents in a UCC

  1. Browse to the Anywhere365 UCC web portal and sign in using your UCT credentials (staff number and password).
  2. Locate the UCC you would like to add or remove the agent from.
  3. Once located, click the UCC Site URL.
  4. The UCC Settings Page opens.

Add agents to a UCC

  1. Browse to USER ROLE and select Agents.
  2. Select Edit and add the agent(s), using their staff credentials as per the example below.
  3. Once all agents have been added, click Stop to save the changes.
  4. Navigate back to USER ROLE and select Skills per agent.
  5. Select Edit then add the agent(s) details using the example below.
    1. The Skill is relevant to the UCC that the agent will be included in.
    2. The Score relates to the agent’s knowledge rating for a specific skill.  

    NOTE:  In most cases the agent will only have one skill.

  6. Once all agents have been added, click Stop to save the changes.
  7. Ask the agent to test that they can access the UCC.

Remove agents from a UCC

  1. Browse to the Anywhere365 UCC web portal and sign in using your UCT credentials (staff number and password).
  2. Locate the UCC for which you would like to add or remove the agent.
  3. Once located, click the UCC Site URL. This will open the UCC Settings Page.
  4. Browse to USER ROLE then select Agents.
  5. Select Edit then remove the agent or agents using the example below by pressing Delete on your keyboard.
  6. Select OK to complete the operation.
  7. Once the agent is deleted, click Stop to commit the change.