Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide complete and correct information on time.
Availability
| Service request | Service level target (working days) |
|---|---|
| Cancelling a UCT network identity | Completed in 1 day |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.