How do I know if I have been migrated from Skype for Business to Teams?

You will receive a notification from ICTS confirming whether your account will have access to Microsoft Teams’ call functionality. Once your account is migrated to Teams, you will no longer have access to Skype for Business.

If you don’t see the call keypad in Teams once migrated:

  1. Sign out of Microsoft Teams.
  2. Restart the application.
  3. Click Calls in the left panel. A dialling pad should appear.
What if some of my contacts are still using Skype for Business?

Whether you’re using Teams or Skype for Business, calls will be redirected to the correct platform.

Do I still have access to my Skype for Business chats?

All your conversations can be viewed in the Conversation History folder in Outlook.

What are the differences between Skype for Business and Teams?

Teams has similar functionality to Skype for Business making it easier for you to start using the call functionality without any glitches. View these step-by-step instructions to effectively manage calls.

Will I be able to make video calls?

Yes, you can video call any of your UCT contacts by clicking the video icon either via the Calls feature or by opening a new chat and video calling them from there.

Can I continue to make calls via a Teams chat window?

Yes, you can either make calls via the Calls functionality or a chat.

Can anyone make external calls?

The type of calls you can make are dependent on your UCT dialling plan.

What if my extension is blocked from making external calls?

You can log a call with the IT Helpdesk to update your current calling plan. Please note that your head of department will need to approve the change as calls are charged to your department’s account.

Can I record internal and external calls?

Recordings has now been enabled for internal and external calls.

In the Teams call window, click More •••.> Start recording.

Call recordings are saved in the chat window as well as in the OneDrive folder of the individual who started the recording. The recording owner will be able to share the recording, as necessary.

Can I phone mobile numbers?

The type of calls you can make are dependent on your UCT dialling plan. You can log a call with the IT Helpdesk to update your current calling plan. Please note that your head of department will need to approve the change as calls are charged to your department’s account.

Are my calls monitored?

ICTS does not listen in to your calls, but all external calls are logged and charged to your department.

Do call costs work the same?

  • Free calls on WiFi: If you're using WiFi, calls won't cost you a cent. If you're travelling and need to phone a colleague back here at UCT, those calls will also be free as long as you're using Microsoft Teams and phoning from a local or international university that uses eduroam or if you have access to WiFi.

  • Charges apply: If you don't have access to WiFi, you'll need to use mobile data - incurring your service provider's data rates - not their call rates.

  • Stay in touch when travelling: If you're travelling (whether locally or abroad), family and colleagues can dial your UCT office number, and the call will be routed to you - wherever you are in the world. You won't need to use international roaming or pay hefty bills because these calls will be charged at local rates (i.e., Cape Town to Cape Town charges).
Can I set up call forwarding? 

We recommend that instead of using the call forwarding option, that you rather use the Microsoft Teams mobile app. It allows you to make calls directly from your mobile device so that you can stay connected while you're on the go.