Procedure Writing
Workshop objectives
This workshop will teach you to:
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Identify and write procedure statements
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Differentiate between and write different kinds of procedure steps
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Use the correct language for procedure steps
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Use a recommended title format for procedures
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Construct a decision table
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Develop a set of numbered instructions
Workshop format
This workshop comprises the following:
1. Presentation and practical exercises (3-4 hours)
2. One-on-one follow up session (half an hour)
In the follow up session we meet with participants to review a couple of examples of their work-related procedures and give them some pointers on improving them, and applying the template and procedure standards for steps and supporting information.
Outcome
This workshop will equip you to write professional, well structured, easy-to-use procedures to suit your audience and purpose.
Process writing
Do you need to learn how to:
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Identify process information
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Download and use the UCT template for Microsoft Visio
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Apply standards for language, shape, line, connectors, fonts and topic titles for flow charts
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Draw business flow charts for multiple functional areas
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Design a flowchart following a basic set of guidelines
Course format
This course comprises a workshop presentation interspersed by exercises (two and a half hours).
Outcome
It will equip you to write professional, well structured processes to suit your audience and purpose.
To request a workshop for your area:
Contact any member of the Content Architecture team, Systems Division either by email or call us on (021) 650 4335 / 3472.