To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that you are represented on the project team.
- Determine your needs, budget for those needs and inform ICTS by the deadline listed in the project plan.
- Secure any bridging finance required and notify ICTS of this fact by the deadline listed in the project plan.
- Place equipment orders based on the lead times provided by ICTS.
- Meet your deadline commitments and respond timeously and completely to all communication from ICTS.
|Service request||Service level target (working days)|
|Managing the lab project||
Labs will open on time:
Read the Core SLA FAQ for a detailed definition of Availability.