Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide the fund number and cost centre.
- Provide authorisation from the fund holder.
- Ensure that you have a telephone line connected to the UCT telephony infrastructure, without barring restrictions.
Availability
| Service request | Service level target (working days) |
|---|---|
| Renting a speaker-phone | Completed within 1 day if a phone is available |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.