To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund number and cost centre.
  • Provide authorisation from the fund holder.
  • Ensure that you have a telephone line connected to the UCT telephony infrastructure, without barring restrictions.


Service request Service level target (working days)
Renting a speaker-phone Completed within 1 day if a phone is available

Read the Core SLA FAQ for a detailed definition of Availability.