UCT’s network users have access to a number of network drives. These include a private F: drive (for student's personal data) as well as shared network drives, such as G: drive and others. 

ICTS backs up these drives regularly and, if you lose your data at any point, you can ask ICTS to restore your files at a cost.

Within these drives, departments have their own shared areas where they store their data.

Find your department’s shared drives

  1. Log on to the UCT network.
  2. Ensure that you have connected to the UCT network drives (see instructions for Windows, Mac and Linux).
  3. Explore your computer and look for a G: drive. This is the shared drive for your department.

Request access to an existing shared area

Log a call to request access to an existing shared area. Include the following information:

  • Department name
  • Usernames of the individuals who need access
  • Mapping of the existing shared folder(s), for example:
    Srvnvsshr200 > Datshr200 > groupname > foldername
    (If you do not know this information, ask a colleague who already has access to the area. Alternatively, seek assistance from the IT Helpdesk.)
  • What type of access is required (e.g. read only or read-write full access)

The HOD or Line manager is required to submit and/or approve the request. It is the Line manager's responsibility to ensure that access is successfully granted to the network drive. If the staff member is unable to access the network drive, please contact the IT Helpdesk for assistance.

Remove access to an existing shared area

Log a call to request removal of access to an existing shared area. Include the following information:

  • Department name
  • Usernames of the individuals whose access must be removed
  • Mapping of the existing shared folder(s), for example:
    Srvnvsshr200 > Datshr200 > groupname > foldername
    (If you do not know this information, ask a colleague who already has access to the area. Alternatively, seek assistance from the IT Helpdesk.)
  • What type of access should be removed(e.g. read only or read-write full access)

The HOD or Line manager is required to make and/or approve the request. It is the Line manager's responsibility to ensure that access to the network drive was removed. If, for any reason, access to the network drive was not removed, please contact the IT Helpdesk for assistance.

Request a new shared area for your department

If you don’t have a shared drive, or you would like a new shared drive, log a call to request a shared area.

Include the following information:

  • Department name
  • The names and staff IDs of the people who need access to the shared folder
  • Approximate required size for the shared area
  • Suggested name for a new shared area
    OR
    If this folder needs to be situated within an existing shared folder in your department, then specify the mapping of the existing shared folder, for example: Srvnvsshr200 > Datshr200 > groupname > foldername
  • What type of access is required (e.g. read only or read-write)

The HOD or Line manager is required to submit and/or approve the request. It is the Line manager's responsibility to ensure that the network drive is successfully created. If the the network drive is not accessible, please contact the IT Helpdesk for assistance.