Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that you have a valid UCT network identity and password.
- Use a computer with a working internet connection.
- Use Password Self Service to change passwords.
Availability
The third party system is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
| Service request | Service level target (working days) |
|---|---|
| Fixing a fault | Response within 1 day |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.