ICT components and subsystems need to be properly and proactively maintained to ensure appropriate levels of availability, stability, security and recoverability of services.  Finding time in a busy University calendar to provide this maintenance can be difficult.  In the past, ICTS had to negotiate with faculties, the UCT Library and PASS departments for each maintenance slot that was required.  This was a lengthy process and in some cases meant that slots had to be re-scheduled due to conflicts in some areas of teaching or research.

Proposal accepted

To avoid having to repeat this process each time and to be able to proactively maintain the ICT infrastructure, ICTS consulted with the various role players (Faculty and PASS IT representatives, the UCT Library, the University ICT committee, and the Operations Management Advisory Group) to seek approval  for regular monthly maintenance slots.  The proposal was accepted by all the role players mentioned and these maintenance slots will occur from 09:00 to 17:00 on a Sunday, normally on the third Sunday of each month.

What maintenance slots are scheduled for this year?

The ICTS Maintenance slots are published in the UCT academic calendar on the UCT Website.  To view the calendar, please visit www.uct.ac.za/main/calendar/academic-calendar

A timetable showing the maintenance slots for the current year can be found below. Please remember to look at the schedule before setting up any courses, meetings, tests or exams, etc., that would require ICT services over the scheduled maintenance period. 

Read the full Scheduled maintenance proposal (PDF file)

Affected services 

Amathuba, UCT email, Teams and other Microsoft services will not be impacted during these maintenance slots. However, all other UCT services (including Vula, PeopleSoft and eduroam connectivity) will be unavailable.

 

Scheduled maintenance slots for 2024

Start and end
date and time
Reason

Impact to users

09:00 to 17:00
Sunday 21 January
Scheduled maintenance

Special arrangements have been made for this maintenance slot so that PeopleSoft, RMS, Perceptive Content and BusinessObjects will only be unavailable from 5:00 a.m. to 9:00 a.m. Thereafter, you can log on and access these applications at any time.

All other ICT services, excluding Amathuba, UCT email and Microsoft 365 services, will be unavailable for the duration of the maintenance slot from 09:00 to 17:00. The following buildings will also have intermittent network access during this time:

  • Mowbray Maternity Hospital
  • Gugulethu Clinic
  • School for Legal Practice (Belmont Office Park, Rondebosch)
  • Retreat Health
  • Valkenberg Hospital
  • Heideveld Clinic
     
09:00 to 17:00
Sunday 25 February
Scheduled maintenance and minor Data Centre maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 17 March
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
07:00 to 17:00
Sunday 21 April
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
07:00 to 17:00
Sunday 12 May
Scheduled maintenance

Limited ICT services will be available, unless advised to the contrary.

06:00 to 17:00
Sunday 19 May
Scheduled maintenance PeopleSoft will be available from 09:00 onwards. Otherwise, limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 23 June
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 21 July
Scheduled maintenance and major Data Centre maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 18 August
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 15 September
Scheduled maintenance

Limited ICT services will be available, unless advised to the contrary.

09:00 to 17:00 
Sunday 13 October
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00 
Sunday 24 November
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.
09:00 to 17:00
Sunday 15 December 
Scheduled maintenance Limited ICT services will be available, unless advised to the contrary.