To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Provide the fund number, cost centre and physical location.
- Provide authorisation from the fund holder.
- Use a telephone line connected to the UCT telephony infrastructure.
|Service request||Service level target (working days)|
Completed within 10 days
|Fixing a fault within the phone feature||Resolved within 2 days|
Read the Core SLA FAQ for a detailed definition of Availability.