To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:

  • Fulfil the fundamental customer responsibilities.
  • Provide the fund number, cost centre and physical location.
  • Provide authorisation from the fund holder.
  • Use a telephone line connected to the UCT telephony infrastructure.


Service request Service level target (working days)

Completed within 10 days

Fixing a fault within the phone feature Resolved within 2 days

Read the Core SLA FAQ for a detailed definition of Availability.