Before you begin

If you have Thunderbird installed, proceed to Step one. If this is the first that you are installing the Thunderbird client on your machine, you need to temporarily disable Trellix by following these steps:

  1. Right-click Trellix in your taskbar and click Trellix Endpoint Security.
  2. Click the drop down arrow in the top right corner > Settings > Threat Prevention.
  3. Ensure the following checkboxes are cleared and click Apply:
    • Access Protection
    • Exploit Prevention
    • On-access Scan
    • Trellix GTI
    • Script scan
  4. You can now set up your Thunderbird mailbox.
Step one
  1. Open the Thunderbird application.
    • If this is the first time that you are using Thunderbird, right-click > Menu button > Options > Account Settings.
    • If there is an existing application, right-click on any of the available email addresses and select Settings.
  2. In the Account Settings dialog box, from the Account Actions drop-down menu, select Add Mail Account.
  3. Enter the following information in the Mail Account Setup dialog box and click Continue:
    • Your Name: Preferred name and surname
    • Email address: preferredname.surname@uct.ac.za
    • Password: UCT network password.
  4. The automatic configuration will fail. Do not be alarmed. Select the Manual Configuration option once it is becomes available.
  5. You will be prompted to enter the following information:
    If you use the Exchange Web Services (EWS) connection, the server name will be: https://outlook.office365.com/EWS/Exchange.asmx
    • Incoming (IMAP)
      • Server hostname: outlook.office365.com
      • Port: 993
      • Connection Security: SSL/TLS
      • Authentication method: OAuth2
      • Username: Staff/student@wf.uct.ac.za
    • Outgoing (SMTP)
      • Server hostname: smtp.office365.com
      • Port: 587
      • Connection Security: STARTTLS
      • Authentication method: OAuth2
    • Username: Staff/student number@wf.uct.ac.za.

      Note: if OAuth2 is not available from the dropdown menu, if Authentication methods, click Re-test button, then select the Authentication methods again.
       
  6. Click Done to complete.
  7. Your mailbox has been successfully setup.
Step two

This step only applies to those who temporarily disabled Trellix.

  1. Right-click Trellix in your taskbar and click Trellix Endpoint Security.
  2. Click the drop down arrow in the top right corner > Settings > Threat Prevention.
  3. Ensure the following checkboxes are selected and click Apply:
    • Access Protection
    • Exploit Prevention
    • On-access Scan
    • Trellix GTI
    • ScriptScan
  4. Trellix is once again active on your machine.