Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your computer and supported browser (Chrome, Firefox, Internet Explorer or Safari) is correctly configured to connect to the internet.
Availability
Access to internet services is available 98% of the time 24 hours a day, 7 days a week excluding official monthly maintenance windows.
| Service request | Service level target (working days) |
|---|---|
| Fixing internet access problems | Response within 1 day |
| Allocating additional monthly quotas | Response within 2 days |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.