Prerequisites
To help ICTS service your request effectively, please ensure that you comply with the following prerequisites:
- Fulfil the fundamental customer responsibilities.
- Ensure that your computer and supported browser (Chrome, Firefox, Internet Explorer or Safari) is correctly configured to connect to the internet.
Availability
Zoom is an online platform hosted by Zoom and supported at UCT by ICTS. The availability of this platform is therefore dependent on the service provided by Zoom.
The table below indicates how long ICTS will take to respond to a logged incident.
| Service request | Service level target (working days) |
|---|---|
| Request assistance with the Zoom | Response within 1 day |
| Request Zoom Licence | Response within 1 day |
| Request Zoom Training | Response within 1 day |
NOTE:
Read the Core SLA FAQ for a detailed definition of Availability.