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  • About ICTS
    • UCT ICT Strategy
    • Governance Support Services Division
    • ICTS Water Conservation Initiative
    • Organogram
    • Customer Services Division
    • Enterprise Infrastructure Services (EIS)
    • Systems Division
    • Scheduled ICTS maintenance slots
    • Policies and guidelines
      • Acceptable Use of Guest Wireless Access
      • Appropriate Use of Computer Facilities policy
      • Communications about power shutdowns
      • Data Connectivity for Staff
      • Metadata and Information Architecture Policy
      • Moving ICT equipment to a new location
      • Password policy
      • Policy on Network Access from Residence Computers
      • Policy on the retention of old non-@uct.ac.za addresses
      • Policy on unsecured computers at UCT
      • Public holidays and official UCT calendar events in the UCT email system
      • Rogue wireless devices are prohibited
      • SAP PRD emergency maintenance policy
      • SAP TST refresh policy
      • SAP user expiry policy
      • Securing Electronic Communications Using SSL policy
      • Student Computing Services Policy
      • Supported hardware policy
      • Supported software policy
      • Take-down procedure at UCT
      • The UCT network as a core ICT service
      • The UCT network as a “core” ICT service
      • The use of email nicknames at UCT
      • UCT Network Peering Policy
      • UCT Perimeter Firewall policy
    • Social Responsibility Initiatives
      • Autism awareness month 2019
      • ICTS collection for Cape Town fire victims
      • ICTS pet food and supplies drive
      • ICTS Pink Drive
      • ICTS Saartjie Baartman Centre fundraiser
    • ICTS Cares: where else can you help?
    • UCT respects Copyright
      • Copyright 101
      • FAQs copyright
    • Vacancies
    • ICTS infographics: Tips, tricks and how to's
    • Publications & Reports
      • ICTS Bits & Bytes newsletters
      • Interesting ICT reads
        • Four tips to beat the load shedding blues
        • Stay connected during loadshedding
        • Stay productive during loadshedding
        • The web: 25 years on at UCT
  • Services
    • Administrative Systems
      • Metadata and information architecture services
        • About the Metadata Working Group
        • Glossary: Metadata and information architecture
      • Perceptive Content
        • FAQs Perceptive Content
      • SAP at UCT
        • FAQs SAP
        • SAP
        • SAP modules in use at UCT
        • SAP services unavailable Sunday 27th March
        • SAP system availability schedule
      • The UCT Governance Intranet
        • Governance Intranet guidelines for servicing officers
        • Governance Intranet roles and access
        • Types of committees
      • The UCT role model
        • UCT role model: alumni
        • UCT role model: staff
        • UCT role model: students
        • UCT role model: third parties
      • Third Party System
        • FAQs third parties
        • The UCT Third Party System
        • Third Party System: procedures for applicants
        • Third Party System: procedures for sponsoring departments
    • Collaboration and Communication Services
      • Anywhere 365
        • Features and benefits of Anywhere 365
        • List of UCCs at UCT
        • Monitoring and reporting for supervisors
        • Anywhere 365 user instructions
          • Add and remove agents from a UCC
          • Install Snapper and connect to your Unified Contact Centre
          • Monitor agents who are not using snapper
          • Wallboard installation procedure
          • Anywhere 365 training
      • Fax
      • Phones at UCT
        • Access your UCT phone records
        • Access your voicemail
        • Configuring audio settings for incoming calls
        • FAQs phones at UCT
        • Features of your Polycom VVX310 IP phone
        • Get to know your Polycom VVX310 IP phone
        • Headset recommendations
        • Important changes to voicemail
        • Install and sign in to the Polycom VVX310 IP phone
        • Life without Polycom phones
        • Phone accounts at UCT
        • Return unused Polycom phones
        • Save money by returning unused Polycom phones
        • Support for phones at external sites
        • Useful numbers
        • Using your Polycom phone
      • Teams
        • Call functionality migration from Skype for Business to Microsoft Teams
        • Change to how Microsoft Teams meetings recordings are saved
        • Collaborate with Microsoft Teams
          • Microsoft Teams live events: organiser checklist
          • Teams Help
          • What's new in Microsoft Teams
        • FAQs for Microsoft Teams meetings
        • Get to know Microsoft Teams at UCT in 1-2-3
        • Join a UCT Teams event
        • Meeting recordings in Microsoft Teams
        • Microsoft Teams best practice guidelines
        • Microsoft Teams call functionality
        • Microsoft Teams call functionality FAQs
        • Microsoft Teams comparison guide
        • Microsoft Teams FAQs
        • Microsoft Teams for students
        • Microsoft Teams information sessions
        • Microsoft Teams live events FAQs
        • Microsoft Teams online courses
        • Microsoft Teams use case: Academic staff
        • Microsoft Teams use case: Groups and Committees
        • Microsoft Teams use case: Live events
        • Microsoft Teams use case: PASS staff
        • Making UCT phone calls while working remotely
        • Microsoft Teams use case: Projects
        • Microsoft Teams use case: Research
        • Microsoft Teams use case: Teaching and Learning
        • Microsoft Teams use case: Vendor management
        • Microsoft Teams webinars
        • Microsoft Teams: Meetings vs Live events vs Webinars
        • Set up a Microsoft Teams live event
        • UCT background images for Teams
      • The UCT White Pages
        • FAQs The UCT White Pages
      • UCT video conference devices registered with Gatekeeper
      • Video conferencing
        • Zoom at UCT
          • Choosing between Zoom and Microsoft Teams
          • When do I need a Zoom licence?
        • Access the shared video conference bridge
        • Conduct a video conference using existing conference venues on campus
        • FAQs video conferencing
        • Purchase and install video conference equipment
        • Software-based video conferencing at UCT
        • The Gatekeeper video conference server
        • Venue considerations for video conferencing
        • Video conferencing at UCT
      • Adobe Acrobat Sign
        • Adobe Acrobat Sign FAQ's
      • Microsoft Stream is now available on SharePoint
      • Forward calls from your office phone to another number
    • Core Service Level Agreement
      • Access to files on central storage
      • Access to internet services
      • Annual lab project management
      • Campus, wireless and residence network
      • Central administration system – SAP Financial, HR and Plant Maintenance modules
      • Classroom AV/IT equipment
      • Conference calling
      • Core Service Level Agreement
      • CSS Helpdesk
      • Desktop security systems
      • Development of central and student administration systems
      • Email and calendaring
      • Facilities to control access and usage on a telephone line
      • FAQs: Core Service Level Agreement
      • Feature phones & accessories
      • Hardware and software acquisition and installation
      • Hardware and software re-installation
      • Hardware repair
      • IT Helpdesk
      • MCQ processing
      • Network printing
      • Password management
      • Provision of software
      • Remote access to resources on UCT network (UCT VPN)
      • Remote access to UCT Libraries' electronic resources
      • Rental of ICT equipment
      • ResNet
      • Self-service online application and access to student information on the web
      • Student administration systems – PeopleSoft, RMS and Syllabus+
      • System for non-ICTS IT support staff: ServiceNow
      • Telkom phonebook entry
      • Third party system
      • Training services
      • UCT network identity
      • UCT online directory (White Pages)
      • UCT switchboard
      • UCT telephone line and extension with basic handset
      • Video conferencing
      • Voicemail
      • Zoom
    • Data backup & Storage
      • Back up your data using OneDrive
      • Data backup in five easy steps
        • Back up your Mac
        • Use Archive Manager to back up your data in Ubuntu
        • Windows data backup options
      • FAQs: moving F: drive content to OneDrive for Business
      • Storage options
        • Cloud applications at UCT
          • Changes to OneDrive links
          • Google Workspace
            • Google Drive quota FAQs
        • FAQs Storage
        • Move your data from your F: drive to OneDrive for Business
          • Decommission Novell F: drive project
        • Tips to better manage your files and folders
      • Use NetStorage to access your files off campus
      • OneDrive for Business Student
    • Email at UCT
      • Access the mailbox of a person who left UCT
      • Collaborate and communicate using Microsoft 365 groups
      • Domain-based message authentication policy
      • Email for alumni
      • Email for retirees
      • Email for staff
      • Email nicknames at UCT
      • FAQs Email
      • Guide for writing effective email messages
      • Mailing lists
        • Communicate more effectively via Everlytic
        • Manage mailing lists
      • Manage a shared mailbox at UCT
      • Mimecast
      • Move from Mailman mailing lists to Microsoft 365 groups FAQs
      • Office 365 Thunderbird setup
      • Outlook security certificate warnings appearing at random
      • Set up Outlook on your Apple Mac
      • Set up your UCT mailbox on your mobile device
      • Spam filtering at UCT
      • UCT email naming standard
      • UCT Internet calendars (iCal)
      • Microsoft Purview Message Encryption
    • Hardware and software
      • Hardware support
        • Exceptions to the supported hardware policy
        • Supported hardware and warranty
        • Supported hardware policy
        • What to do if your computer doesn’t work
        • HP Laptop battery recall
      • Purchasing hardware and software
        • FAQs Acquisitions
      • ICTS equipment rental service
      • Software
        • Microsoft software
          • Support offered to Windows users
          • FAQs Microsoft Campus Agreement
          • Terms of use of the Microsoft Campus Agreement
            • Microsoft Visio and Project applications are not available in the Microsoft Campus Agreement
          • Activation of Windows if you are off campus for long periods
          • Manage your productivity with Microsoft tools
          • FAQs Microsoft Windows
          • FAQs 64-bit and 32-bit Operating Systems and Applications
          • Microsoft Office 2010
          • Office 2013
            • Office 2013: enhancing productivity
          • Office 2016: Productivity at its best
          • Office 365 for staff
          • Office 365 for students
            • Terms of use: Office 365 for students
          • Office 365 system requirements
          • Install Office 365
            • FAQs Office 365
          • Windows 11
          • Microsoft to cease support for Windows 7 in January 2020
        • The standard installation and configuration on a UCT-owned machine
        • Reduced pricing for Adobe software
        • Adobe Acrobat Pro DC
          • The features of Adobe Acrobat Pro Document Cloud
        • NVivo
          • The features of NVivo
        • Read&Write
          • The features of Read&Write Gold
        • SPSS
          • What can SPSS do?
        • STATISTICA for Windows
          • About STATISTICA
        • Endnote
        • GitLab
        • UCT brings you the power of MATLAB and Simulink
      • Software testing
        • FAQs Software testing
        • macOS 10.14 Mojave: Tested
        • macOS 10.13 High Sierra: Testing completed
        • macOS 12 Monterey: tested
        • macOS 10.12 Sierra: Tested
          • What's new in macOS10.12 Sierra?
        • macOS Big Sur 11.0: tested
        • macOS Catalina 10.15: Testing completed
        • Microsoft Office 2011 for Apple Mac OS X: tested
        • Microsoft Office 2013, Visio 2013 and Project 2013 for Windows 7: tested
        • Microsoft Office 2010 for Windows: Tested
        • Office 2016 for Mac: currently testing
          • New features in Office 2016 for Mac
        • Office 2016 for Windows: currently testing
          • New features in Office 2016 for Windows
        • OS X 10.10 Yosemite: Tested
        • OS X 10.11 El Capitan: tested
          • What’s New in El Capitan?
        • Service Pack 1 for Windows 7: Tested
        • Windows 10 testing
          • Moving from Windows 7 to Windows 10 – help and resources
          • Windows 10 brings you the best of old and new
          • Windows 10 for Apple
          • Windows feature update to be rolled out at UCT
          • Windows feature update to be rolled out at UCT
        • Windows 8 Enterprise: Tested
        • Windows 8.1: Testing completed
      • Linux operating system
      • Mac operating system
        • FAQs Apple Mac
      • ZENworks Software Distribution
      • Cool Tools!
    • Internet and networking
      • About network drives at UCT
      • Connect a Linux or Unix computer to UCT network drives
      • Connect a Windows computer to UCT network drives
      • Connect an Apple Mac computer to UCT network drives
      • Connect to the UCT network
      • Find your IP address
      • Find your MAC address
      • How to report a problem with WiFi access
      • Internet
        • Access the internet at UCT
        • Bandwidth at UCT
        • Bandwidth usage reports (2015)
        • Bandwidth usage reports (2016)
        • Bandwidth usage reports (2017)
        • FAQs internet and bandwidth
      • Network Access Control
      • Network Access Control: configure your Apple Mac
      • Network Access Control: configure your Linux computer
      • Network Access Control: configure your Windows 10 computer
      • Network Access Control: configure your Windows 7 computer
      • Network Access Control: configure your Windows 8 computer
      • Request a network point
      • TENET mirror service
      • The UCT Network Renewal project
        • UCT services to be impacted by ICTS maintenance on Sunday 3rd April
      • Visitors to UCT: a quick guide to getting connected
      • Wireless
        • 7 tips for boosting your WiFi experience at UCT
        • Automatically set up your wireless connection using eduroam CAT
        • Connect your Android device to the UCT wireless service
        • Connect your iOS device to the UCT wireless service
        • Connect your Linux computer to the UCT wireless service
        • Connect your Mac computer to the UCT wireless service
        • Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
        • Connect your Windows laptop to the UCT wireless service
        • Eduroam authentication certificate updated for 2021
        • eduroam now available in Cape Town public libraries
        • eduroam now available in certain local hospitals
        • FAQs wireless
        • Rules for using eduroam at UCT
        • Using eduroam at other institutions
        • Wireless access for UCT guests
      • Zero-rated mobile data access to specific UCT online resources
    • IT services for conferences and events
    • Printing
      • Instructions on using the new printers
      • New and improved printers for UCT
      • Printing for staff
        • Accessing printer information
        • FAQs Printing
        • Sending printouts to another printer on campus via iPrint
      • Printing for students
    • Research Computing
      • FAQs Research Computing
    • Security
      • About the UCT CSIRT
      • Firewall
        • Currently blocked ports on the UCT Perimeter Firewall
        • FAQs Firewall
      • How UCT deals with unsecured computers
      • Securing your device
        • Anti-virus
          • FAQs Anti-virus
          • How ICTS deals with virus threats
          • Trellix Endpoint Security User Guide
          • McAfee updates
          • UCT Anti-virus Policy
        • How to disable System Restore
        • Patches and Updates
          • FAQs patches and updates
          • Installing updates on your Linux Computer
          • Installing updates on your Apple mac computer
            • Temporarily disable Gatekeeper
            • Temporarily disable Gatekeeper
          • Installing updates on your Windows computer
      • Security Resources
        • Banking and buying safety
          • precautions for banking and paying online
          • Shopping and banking online
          • The perils of buying and selling online
          • Tips for buying and selling online
        • Cyber safety on the move
          • 12 things you should know about using public WiFi and computers
          • Beware of public computers
          • Keeping cyber safe on the move
          • Phone stolen? Don’t panic
        • General cyber security
          • Avoid phishing attacks
          • Beware of the fake Microsoft support crew
          • Damien’s password fail
          • Dangers of public WiFi access
          • Help! My identity has been stolen
          • Internet predators: who are you really talking to?
          • Thandi's story: The terror of cyber-stalking
          • Handy tips and tools for staying cyber secure
        • Cyber security infographics
        • Device safety
          • Be app smart
          • Find My iphone
        • 6 handy tips to protect your devices from theft
        • Social media safety
          • 10 important facts and tips about social media safety
          • Beat cyber bullying
          • Beware of what you share
          • Clickjacking and how to avoid being caught
          • Lock down your security settings
          • Scammers are out to get you
      • Spam and phishing protection
        • FAQs Spam and Phishing
    • Student Computing
      • Access to services
        • FAQs Services
      • Allocation of UCT laptops
      • Setting up your IT at UCT: students
      • Email for students
        • FAQs myUCT
        • Installing a desktop client for your myUCT account
        • Read your myUCT email on your iOS device
      • Getting connected for students
      • New computer setup
      • Please set up your UCT password BEFORE arriving on campus
      • Residence networking
        • FAQ networking in residences
        • Residence IT Representatives
      • Secure your computer
        • Be cyber secure
        • Playing IT safe: Piracy
        • Playing IT safe: Removable media and viruses
        • Playing IT safe: Social networking
        • What is malware?
      • Software for students
        • Microsoft Azure for STEM Students
      • ICTS-managed student computing labs
        • About Garth Hector
        • About Hilton Kannemeyer
        • Costing model for ICTS-managed student computing labs
        • Engineering & Built Environment (EBE) Student Computing Labs
          • About Theo Armstrong
        • FAQs Lab imaging
        • Residence Labs
          • About Lee-Ann Smith
        • Science Computing Labs
          • About Gerhard Mohamed
        • Standard lab software
        • Student computing lab availability during COVID-19
      • UCT Mobile
        • UCT Mobile features
      • Vula
      • Your student account
    • Teaching & Learning
      • About Classroom Support Services
      • About the UCT classroom
      • Charges for using centrally-bookable classrooms
      • Classroom Technology Support
      • FAQs classroom support
      • List of classrooms not upgraded during Classroom Renewal Project
      • List of upgraded classrooms at UCT
      • Online examinations and tests: tips for students
      • Recording a lecture
      • The ICTS MCQ service
      • UCT Classroom Renewal Project
      • Polycom phone upgrades in classrooms
    • Training
      • Adobe Acrobat DC courses
      • Customised training
      • FAQs Training
      • Gartner at UCT
      • Microsoft 365 training
        • Outlook courses
        • PowerPoint courses
        • Word courses
      • SAP training
      • Self-training resources
        • Adobe TV
        • Coursera
        • LinkedIn Learning at UCT
        • LinkedIn Learning FAQs
        • Recommended resources for digital literacy
        • SUSE Academic Program
      • Setting up your IT at UCT: staff
      • Setting up your IT at UCT: visitors and temporary staff
      • Short courses
      • Technical Business Writing course
        • Captivate Presentation
        • Email writing seminar
        • Guidelines for new and existing forms
        • Procedure and Process writing workshops
      • UCT Web Content Management System Training
    • Web publishing
      • FAQs Web Content Management System
      • Creating a new website
      • A guide for preparing your new website
        • Final web design checklist
        • Writing for the web
      • Blogging at UCT
        • FAQs Wordpress
        • Terms of use for the UCT blog platform (WordPress)
      • Drupal 9 to be launched in 2022 and web migration to follow
      • UCT web policies
      • User roles and responsibilities for the Drupal CMS
      • Creating a website
        • Where do you want to host your site?
          • Hosting on the specialised hosting environment (LAMP)
            • FAQs LAMP hosting
            • Terms of use for the specialised hosting environment: LAMP
          • Terms of use for the content managed environment (WordPress)
    • Working remotely
      • Digitally sign documentation
      • Flexible working at UCT
        • Manage your data usage when working remotely
      • Install updates using mobile data
      • Internet connectivity while working remotely
      • Manage your data usage while learning remotely
      • Remote Desktop Services
        • Remote Desktop for mobile devices
        • Remote Desktop Services for Windows
        • Remote Desktop Services for Apple
        • Remote Desktop Services for Linux
      • Remote tools
        • Activating Windows on your UCT laptop
        • Book a slot to collect your UCT laptop
        • UCT laptop collection
      • Virtual Private Network
        • Access your work computer from home using VPN
        • Install AnyConnect
    • Your Account
      • Logging on to UCT services
      • Multi-factor authentication
        • Multi-factor authentication at UCT
        • Set up MFA
        • MFA undergrad schedule
        • FAQs multi-factor authentication
      • Passwords
        • FAQs The UCT password system
        • Managing your password
        • What to do after you change your password
      • Are you ready to go on leave?
      • What to do before leaving UCT
  • Support
    • How we support you at ICTS
    • IT Liaisons (ITLs)
      • Your role and responsibilities as an IT Liaison
    • Logging support requests online
      • FAQs Managing your ICT requests and incidents
      • Demand requests
      • Managing and checking calls and orders in the Service Portal
      • NOW Mobile: how to download and install the app
    • The IT Service Desk
      • FAQs Desktop Management
      • FAQs IT Service Desk
      • Remote desktop support
        • FAQs Remote desktop support
    • The ICTS Front Office
    • ICTS walk-in centre
    • Classroom support at UCT
    • Student computing lab support
    • Social media support
    • ICTS price lists
      • Items for sale
      • CSS items for sale
      • Equipment and software price list
      • Hiring of the ICTS Training labs
      • ICTS Services Price List
      • Price list for disposal of goods older than 5 years
  • Contact us
    • Directions to ICTS
    • Get ICTS updates
Information and Communication Technology Services logo

HELPDESK

Tel: 021 650-4500
icts-helpdesk@uct.ac.za

Hours:

Monday - Friday: 8am - 4:30pm
Thursday:8am - 3:15pm

Log a Call

Check Call Status

Self Help

ISPA code of conduct - compliant

WALK IN SUPPORT

ICTS Front Office
Computer Science Building
Upper Campus
 

ICTS Walk-in Office
Room 1.10
ICTS-on-Main
7 Main Road
Mowbray (see directions)

Hours:

Monday - Friday: 8am - 4:30pm
Thursday:8am - 3:15pm

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