This policy is accessible via the ICT Policy Management system.
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About ICTS
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Services
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Collaboration and Communication Services
- AnywhereNow
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Phones at UCT
- Access your UCT phone records
- Access your voicemail
- Configuring audio settings for incoming calls
- FAQs phones at UCT
- Features of your Polycom CCX400 IP phone
- Get to know your Polycom CCX 400 IP phone
- Headset recommendations
- Install and sign in to the Polycom CCX400
- Important changes to voicemail
- Life without Polycom phones
- Phone accounts at UCT
- Return unused Polycom phones
- Save money by returning unused Polycom phones
- Useful numbers
- Unified communication service requests
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Teams
- Change to how Microsoft Teams meetings recordings are saved
- Collaborate with Microsoft Teams
- FAQs for Microsoft Teams meetings
- Get to know Microsoft Teams at UCT in 1-2-3
- Join a UCT Teams event
- Meeting recordings in Microsoft Teams
- Microsoft Teams best practice guidelines
- Microsoft Teams call functionality
- Microsoft Teams call functionality FAQs
- Microsoft Teams comparison guide
- Microsoft Teams FAQs
- Microsoft Teams for students
- Microsoft Teams information sessions
- Microsoft Teams live events FAQs
- Microsoft Teams use case: Academic staff
- Microsoft Teams use case: Groups and Committees
- Microsoft Teams use case: Live events
- Microsoft Teams use case: PASS staff
- Making UCT phone calls while working remotely
- Microsoft Teams use case: Projects
- Microsoft Teams use case: Research
- Microsoft Teams use case: Teaching and Learning
- Microsoft Teams use case: Vendor management
- Microsoft Teams webinars
- Microsoft Teams: Meetings vs Live events vs Webinars
- Set up a Microsoft Teams live event
- UCT background images for Teams
- The UCT White Pages
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Video conferencing
- Zoom at UCT
- Access the shared video conference bridge
- Conduct a video conference using existing conference venues on campus
- FAQs video conferencing
- Purchase and install video conference equipment
- Software-based video conferencing at UCT
- Venue considerations for video conferencing
- Video conferencing at UCT
- Adobe Acrobat Sign
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Core Service Level Agreement
- Access to files on central storage
- Access to internet services
- Annual lab project management
- Campus, wireless and residence network
- Central administration system – SAP Financial, HR and Plant Maintenance modules
- Classroom AV/IT equipment
- Conference calling
- Core Service Level Agreement
- CSS Helpdesk
- Desktop security systems
- Development of central and student administration systems
- Email and calendaring
- Facilities to control access and usage on a telephone line
- FAQs: Core Service Level Agreement
- Feature phones & accessories
- Hardware and software acquisition and installation
- Hardware and software re-installation
- Hardware repair
- IT Helpdesk
- MCQ processing
- Network printing
- Password management
- Provision of software
- Remote access to resources on UCT network (UCT VPN)
- Remote access to UCT Libraries' electronic resources
- Rental of ICT equipment
- ResNet
- Self-service online application and access to student information on the web
- Student administration systems – PeopleSoft, RMS and Syllabus+
- System for non-ICTS IT support staff: ServiceNow
- Telkom phonebook entry
- Third party system
- Training services
- UCT network identity
- UCT online directory (White Pages)
- UCT switchboard
- UCT telephone line and extension with basic handset
- Video conferencing
- Voicemail
- Zoom
- Data backup & Storage
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Email at UCT
- Access the mailbox of a person who left UCT
- Collaborate and communicate using Microsoft 365 groups
- Domain-based message authentication policy
- Email for alumni
- Email for retirees
- Email for staff
- Email nicknames at UCT
- FAQs Email
- Guide for writing effective email messages
- Mailing lists
- Manage a shared mailbox at UCT
- Mimecast
- Move from Mailman mailing lists to Microsoft 365 groups FAQs
- Office 365 Thunderbird setup
- Outlook security certificate warnings appearing at random
- Set up your UCT mailbox on your mobile device
- Spam filtering at UCT
- UCT email naming standard
- UCT Internet calendars (iCal)
- Microsoft Purview Message Encryption
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Hardware and software
- Hardware support
- Purchasing hardware and software
- ICTS equipment rental service
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Software
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Microsoft software
- Support offered to Windows users
- FAQs Microsoft Campus Agreement
- Terms of use of the Microsoft Campus Agreement
- Activation of Windows if you are off campus for long periods
- Manage your productivity with Microsoft tools
- FAQs Microsoft Windows
- FAQs 64-bit and 32-bit Operating Systems and Applications
- Office 365 for staff
- Office 365 for students
- Office 365 system requirements
- Install Office 365
- Microsoft to cease support for Windows 7 in January 2020
- Changes to Microsoft services
- Mailbox cleanup guide
- Microsoft Copilot Chat
- The standard installation and configuration on a UCT-owned machine
- Reduced pricing for Adobe software
- Adobe Acrobat Pro DC
- NVivo
- Read&Write
- SPSS
- STATISTICA for Windows
- Endnote
- GitLab
- UCT brings you the power of MATLAB and Simulink
- Canva for Campus
- FAQs Windows 11
- Qiagen
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Microsoft software
- Software testing
- Linux operating system
- Mac operating system
- Laptop care tips for longevity
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Internet and networking
- About network drives at UCT
- Connect a Linux or Unix computer to UCT network drives
- Connect a Windows computer to UCT network drives
- Connect an Apple Mac computer to UCT network drives
- Connect to the UCT network
- Find your MAC address
- How to report a problem with WiFi access
- Internet
- Network Access Control
- Request a network point
- The UCT Network Renewal project
- Visitors to UCT: a quick guide to getting connected
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Wireless
- 7 tips for boosting your WiFi experience at UCT
- Automatically set up your wireless connection using eduroam CAT
- Connect your Android device to the UCT wireless service
- Connect your iOS device to the UCT wireless service
- Connect your Linux computer to the UCT wireless service
- Connect your Mac computer to the UCT wireless service
- Connect your mobile device to the UCT wireless service (for non-Android and non-iOS devices)
- Connect your Windows laptop to the UCT wireless service
- Eduroam authentication certificate updated for 2021
- eduroam now available in Cape Town public libraries
- eduroam now available in certain local hospitals
- FAQs wireless
- Rules for using eduroam at UCT
- Using eduroam at other institutions
- Wireless access for UCT guests
- IT services for conferences and events
- Printing
- Research Computing
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Security
- About the UCT CSIRT
- Firewall
- How UCT deals with unsecured computers
- Securing your device
- Security Resources
- Spam and phishing protection
- Encrypt documentation
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Student Computing
- Access to services
- Allocation of UCT laptops
- Setting up your IT at UCT: students
- Email for students
- Getting connected for students
- New computer setup
- Please set up your UCT password BEFORE arriving on campus
- Residence networking
- Secure your computer
- Software for students
- ICTS-managed student computing labs
- UCT Mobile
- Your student account
- Teaching & Learning
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Training
- Adobe Acrobat DC courses
- FAQs Training
- Gartner at UCT
- Microsoft 365 training
- SAP training
- Self-training resources
- Setting up your IT at UCT: staff
- Setting up your IT at UCT: visitors and temporary staff
- Technical Business Writing course
- UCT Web Content Management System Training
- ICTS Training information sessions
- Web publishing
- Working remotely
- Your Account
- Support
- Contact us
- Outlook web vs Outlook desktop