Your warranty starts from the day your order is delivered/installed. It is therefore important that you retain a record of your purchase order number and delivery receipt for warranty purposes. You may be required to quote your purchase order number when you log a call for faulty equipment.
The following hardware is supported by ICTS:
| Item | Brand | YEARS OF WARRANTY | ||||||||
| Manufacturer warranty | Extended ICTS warranty | Extended warranty (optional) | TOTAL | |||||||
| PCs |
(including keyboard and mouse when supplied with PC) |
3 | 2 | 0 | 5 | |||||
| Monitors |
|
3 | 2 | 0 | 5 | |||||
| Printers NOTE: Before requesting the purchase of a new printer, please view the printer section (page 5) of the Replacement Cycle of end-user IT equipment policy. |
Exception: All-in-One printers and plotters are not covered under the ICTS 5-year warranty plan. These units will only be covered by the manufactures warranty. |
1 | 0 | 0 | 5 | |||||
| Scanners |
|
1 | 4 | 0 | 5 | |||||
| Notebooks |
|
Specific to model | 0 | Dependent on what warranty option was purchased at time of order. | Specific to model + extended warranty (if purchased) | |||||
| Apple Macs |
|
1 | 0 |
Optional Digicape Protection Plan 2 |
1 (standard) OR 3 (if purchased with optional Digicape Protection Plan) |
|||||
| Tablets |
|
1 | 0 | 0 | 1 | |||||
The following items are covered by a manufacturers' warranty only - specific to the individual item:
- PC Components purchased separately i.e. hard drives, RAM modules, optical drives (CD/DVD ROMs and Writers), add on cards, etc.
- External hard drive cases
- Flash drives
- Laptop carry cases
- Keyboards
- Mice
- Wireless desktops
- Modems
- UPSs
- Speakers
- Canon Cameras
- Headsets
- Microphones
- KVM Switches
- Zebra printers
- HP iPAQ handheld devices/PDAs
- Palm handheld devices/PDAs
- Printer cartridges
- CDs/DVDs
- Cables
- Plugs
- Security locks
- Any other PC component/peripheral/consumable/accessory