Resolved: Problem affecting Microsoft Teams and Outlook

After extensive monitoring, Microsoft has confirmed that the issue affecting the Microsoft 365 suite has been resolved.

All affected applications and services are once again operating as normal.

Previous message sent Friday 15th March
 

Microsoft is continuing to address the ongoing issue impacting the Microsoft 365 suite. This is caused by damage to the West Africa fibre cables, which manage requests in and out of Africa.

Microsoft has since rerouted traffic to minimise the impact on its South African customers. Outlook and Microsoft Teams are operating as normal for now. 

The backlog on UCT’s email server was cleared earlier this morning. Please check your Outlook Outbox to ensure that all emails you sent yesterday have since been cleared. If there are unsent items in your Outbox, please restart Outlook.

We will provide further information once we hear more from Microsoft. We thank you for your patience while Microsoft addresses this issue.

Previous message posted Thursday, 14 March at 17:00

Microsoft continues to investigate a global issue affecting the Microsoft 365 suite, which includes Teams and Outlook. Services are intermittently available. We thank you for your patience.

Previous message posted at 13:38

ICTS is aware of a global issue affecting the Microsoft 365 suite, which includes Teams and Outlook.

Microsoft is currently investigating.