Eduroam connectivity issues affecting some devices

ICTS is aware of an issue currently affecting some devices connecting to the eduroam wireless network, following certificate updates completed over the weekend.

The problem appears to be limited to certain Android versions and/or device models, as well as some Apple device users. Impacted customers may experience difficulty authenticating to or reconnecting to eduroam.

Our technical teams are investigating and working to resolve the issue quickly as possible.

Steps for Apple users

We are attempting to resolve the issue for Android users, but impacted Apple users can try the following to resolve the problem: 

• If you're using an Apple mobile device, please try to set up your connection again using the geteduroam app.
• If you're using an Apple Mac computer, please try to set up your connection again using the eduroam CAT tool.

For assistance with these steps, please also log a call with the IT Helpdesk, or visit one of the walk-in offices.

We thank you for your patience during this time.