ZENworks updates
All UCT computers are required to be correctly configured with ZENworks, which is our central platform for managing applications and updates at the university.
Based on recent investigations, our technicians found that several UCT computers are not registered on ZENworks. This means that these devices cannot receive the relevant software installations. To ensure successful deployment of new and updated applications, including the upcoming Snapper update, you are required to install and register ZENworks on your device.
Deployment schedule
The ZENworks update will be rolled out in a phased approach to departments and faculties. The deployment schedule will be uploaded in due course. We will notify you in advance of when you need to take action.
What you need to do
To allow the update to run successfully on the day of deployment, ensure that your computer is connected to the UCT network. If you’re working remotely, please connect to the UCT VPN.
The installation process should take about 15 minutes to complete.
- Download the installation file (.exe) included in the email that you received.
- Navigate to the folder where the file was saved > right-click the.exe file and select Run to start the process.
- The installation will either
- install ZENworks if it is not already installed, or
- verify the current ZENworks server configuration and apply the necessary updates
- Your computer will automatically restart. Please log back into your computer once the restart is complete.
- After logging in, a grey prompt will appear requesting that you connect to the VPN.
- If you are off campus, please connect to the UCT VPN and check that you can see the VPN connection icon
before proceeding. - Select Continue to complete device registration and place your workstation in the correct directory.
- Your computer will restart again to finalise the process.
Need help
If you require assistance with this process, please contact the ICTS WPS team via email at wps-zenworksproject@uct.ac.za.