- Contact our Service Desk by logging a call online in the Service Portal
- Email us at icts-helpdesk@uct.ac.za
- Call 021 650 4500
- Connect with ICTS social media (Facebook | X)
- Visit the ICTS Front Office on Cissie Gool Plaza or the ICTS-on-Main Walk-in Centre in Mowbray
UCT’s official wireless services are secure
At UCT, two official wireless services are in place: eduroam (for staff, students and third parties) and UCTGuest (for short-term visitors). These services use encryption for privacy and usernames and passwords for authentication. This means that wireless access to information on the UCT network is secure and protected.
Do not connect other wireless devices
For security reasons, you may not set up a wireless broadcasting device on campus. Examples include:
- mobile hotspots (some smart phones can perform this function),
- wireless cameras, and
- wireless routers.
Installing such devices is a breach of UCT’s Core Network Policy, which states that ICTS regulates the installation of all network devices.
What are the risks?
If you install such a device yourself, the device is considered “rogue” and it can compromise the secure wireless devices on campus. Rogue devices deny connectivity in areas where the signal overlaps and they limit the effectiveness of overall WiFi coverage on campus.
All non-approved devices will be disabled after consultation with the person(s) responsible for their installation.
How do I get a device installed?
If you want to install your own wireless device, or need an eduroam access point installed in your location: