Resolved: Problem affecting wireless service on campus

25 Aug 2022
25 Aug 2022

ICTS, together with our vendor, confirms that the issue affecting the wireless service on campus has been permanently resolved. 

If you are experiencing any further problems in this regard, please contact the IT Helpdesk for assistance.

Previous message: Friday 25th August 2023

Following wireless network-related maintenance on 10th August, we have observed a minor improvement in performance on campus. We continue to work with our vendor towards a complete resolution of the problem.

Previous message sent Friday 12th August 2022 at 14:46

ICTS engineers performed maintenance on the night of 17th August to address the intermittent issue affecting wireless connectivity on campus. We have seen positive results, and we’re now monitoring the performance of the wireless network to ascertain whether the issue has been completely resolved.

If you are still experiencing an issue with wireless connections, please first Forget your eduroam connection, then reconnect. If you still experience problems after this, contact the IT Helpdesk for assistance.

Previous message sent Wednesday 10th August 2022 at 14:05

Following further discussion with our vendors, ICTS will perform urgent wireless maintenance from 19:00 to 20:00 tonight (Wednesday, 10th August 2022).

If you're connected to eduroam in this period, you will lose your connection for a brief period. However, your device will automatically reconnect once the maintenance is complete.

We thank you for your patience while we undertake this important maintenance.

Previous message sent Wednesday 3rd August at 14:42

We are continuing to address the intermittent issue affecting the eduroam wireless network connectivity on campus. ICTS technicians made a change recommended by our vendor, which unfortunately did not resolve the issue.

Our vendors are prioritising the issue as they seek alternative solutions.

We thank you for your patience during this time.

Previous message sent Friday 29th July 2022 at 13:06

ICTS is aware of a problem affecting the eduroam wireless service on campus. Some users may experience intermittent connectivity when trying to access the wireless network.

Our engineers are investigating the issue and we will keep you updated.