Feature

Old print service

New MPS print service

Printers

Nashua machines were used.

Xerox machines can be used to print, scan and copy.

PIN code

The Nashua printers did not require a PIN code.

You will be prompted to create a PIN code the first time you access the Xerox printers. You will use this code each time to release your print jobs.

Software

Nashua machines used Equitrac printing software.

Install the Papercut software to use Xerox machines.

Access printers

You were unable to print if you left your staff or student card at home.

The new printers allow you to still print even if you don't have your card on you. Simply log on with your UCT username and password.

Printing via your desktop (staff)

You were required to enter your details every time you printed a document with the old system.

You only need to enter your details once (per login session on your PC) to print documents.

Black and white vs colour printing

You could select which printers to use for colour and black and white print jobs

The default print setting is black and white. You need to adjust your settings in Printer Properties to print in colour.

Helpdesk hours

Monday to Friday:  8:00 a.m. to  4:30 p.m.
  • Onsite support: 8:00 a.m. – 4.30 p.m.
  • Telephonic support:
    • Weekdays: 8:00 a.m. – 8:00 p.m.
    • Saturdays: 9:00 a.m. – 5:00 p.m.

Get help

Nashua Helpdesk

Bytes Document Solutions MPS Call Centre

Document centres

Old contact details

Contact details

Costs

Old costs

Latest costs

Scanning

Scan to email

You have the choice of scanning to your email or to your OneDrive folder

Global user portal

Printing dashboard

A central portal where users can view print job history, check their print credits, change their PIN, securely submit print jobs via the web and submit bulk print jobs.

MPS Service

Had to log calls for paper and toner

Paper and toner are being monitored proactively and replenished by Bytes onsite resources.

Billing Reports

Billing reports were manual

Billing reports per fund and user are completely automated.

Follow me printing

Only printed to dedicated machines

Can release print jobs at any machine on the UCT network.