Faulty printers

Report printer-related issues to the Bytes Helpdesk. Once you have emailed or called the helpdesk, you will receive a reference number. The turnaround time to resolve printer-related calls is 8 business hours.

Upon logging a call, you will need to:

  • Quote the serial number of the printer, which can be found on the label affixed to the printer (see below)
  • Your contact name and number
  • The location of the device

Bytes Document Solutions MPS Call Centre

Printing issues

Send your printing queries or requests (such as loading credits or refunding money) to the Bytes call centre. You will receive a response to your query within 48 hrs, depending on the nature and urgency of the request. Unlike with equipment-related problems, you will not be issued with a reference number for your query. 

For software issues, include UCTSW in your subject line, specifying software issues.

Bytes Document Solutions MPS Call Centre

Paper and toner replacement

Bytes proactively replaces the toner and paper in all printers on campus, so there should not be an issue with printers running out of these consumables. Should a printer run out of paper or toner and you are unable to print as a result*, contact the Bytes call centre. Paper and toner replacement turnaround time is 1 hour.

 Bytes Document Solutions MPS Call Centre

*Remember that because of Follow-me printing, you can release your print job on any printer on campus, so if your printer is out of paper, you can use another one.

Support hours:

  • Onsite support: 8:00 a.m. – 4.30 p.m.

  • Telephonic support:
    • Weekdays: 8:00 a.m. – 8:00 p.m.
    • Saturdays: 9:00 a.m. – 5:00 p.m.